Resident Support Engineer

About the role

Our client is seeking a Resident Support Engineer to join their team. As a Resident Support Engineer, you will be part of the support organization supporting resident and customer-facing technical operations. The ideal candidate will have strong customer empathy, exceptional troubleshooting skills, and the ability to communicate complex technical issues clearly, which will align successfully in the organization. Location: USA (Remote).

Responsibilities

• Provide resident, client-facing technical support for Linux-based environments and related infrastructure.
• Troubleshoot complex application and telecommunications-related issues by reproducing reported behaviors and documenting findings for engineering, support, and sales.
• Use packet capture tools (e.g., Wireshark) and strong networking protocol knowledge (TCP/IP, UDP