Resident Services Specialist- Standby Schedule B, C, D, or Weekend

Qualifications

• Mature, responsible individual
• Excellent crisis management, listening, verbal and written communication skills
• Maintaining professional and personal boundaries
• Conflict resolution skills
• Basic computer skills
• Reliable transportation
• Experience in Social Services, Health Care, or Customer Services (preferred)
• Demonstrated knowledge of community resources and issues affecting individuals experiencing homelessness (preferred)
• Demonstrated knowledge of emergency medical procedures (preferred)

Responsibilities

• Maintain the safety and security of residents and the shelter
• Conduct hourly building checks and document completion
• Monitor common areas and maintain active presence throughout the building
• Intervene and de-escalate situations to ensure resident and staff safety
• Verify and log visitors; monitor security cameras and phone coverage
• Understand and follow emergency procedures
• Supervise residents' activities, enforce house rules, and assist with daily routines
• Complete shift reports, logs, and required documentation accurately
• Maintain confidentiality and adhere to all agency policies and procedures
• Prepare resident rooms, manage property storage, and assist with mail distribution
• Attend staff meetings and perform additional duties as assigned
• Remain at post until relieved; brief incoming staff on pertinent information

Physical Requirements

• Occasional need to climb stairs while carrying items up to 25 lbs.
• Must be able to remain in a stationary position during shift
• Moves items up to 25 lbs.
• Bending, twisting, kneeling, reaching, walking occasionally
• Must be able to pass physical and written certification training for CPR

Benefits

• Employee assistance program
• Free meal during shift