Resident Services Specialist PRN 2nd Shift

Qualifications

• Mature, responsible individual with experience in social services
• Excellent crisis management, listening, verbal and written communication skills
• Maintain professional and personal boundaries
• Demonstrated conflict resolution skills
• Basic computer skills
• Available for shifts 3:00pm-11:00pm
• Reliable transportation required
• Demonstrated knowledge of community resources and issues affecting individuals experiencing homelessness (preferred)
• Demonstrated knowledge of emergency medical procedures (preferred)

Responsibilities

• Complete building checks at stipulated times
• Conduct required house checks, dining room checks, playroom and teen room checks
• Intervene to protect residents from injury
• Distribute incoming mail according to agency policy
• Keep staff workspace clean and organized
• De-escalate potentially volatile situations
• Maintain telephone coverage during shift
• Interact professionally and maintain appropriate boundaries
• Document shelter activities and happenings during assigned shift
• Supervise residents during assigned shift
• Assist residents in adjusting to their stay
• Supervise residents' activities in the shelter
• Read and initial shift reports and daily logs
• Complete required paperwork for the shift including daily logs
• Maintain confidentiality of residents' files and logs
• Obtain verification from residents to substantiate employment, curfew extensions, etc.
• Comply with agency OTC medication and lock box procedures
• Maintain resident property and storage
• Monitor resident usage of agency phones
• Third shift must complete scanning, shredding, office and bathroom cleaning, laundry and breakfast set-up/clean up for residents
• Monitor dining room during meal times
• Make sure all paperwork is completed before ending shift