Resident Services Manager - Manassas, VA

Essential Functions

• Reviews delinquency accounts and facilitates collection process, including the service of late, eviction, and small balance notices.
• Court appearances as a witness on the property's behalf as required.
• Maintain delinquency and bad debt tracking systems.
• Complete and monitor all aspects of the property's Rent Relief program.
• Perform all tasks related to delinquency collection and required legal tasks.
• Affix reports about property performance, data summaries and trends (weekly delinquency report, variance and quarterly reports).
• Perform routine inspections of the property.
• Monitor the community’s appearance and oversee those resident violations are addressed or repairs completed.
• Complete monthly inspection reports.
• Address all resident issues in a prompt and professional manner.
• Investigate/resolve complaints, enforce community rules.
• Update and maintain inventory of all office and leasing forms, equipment and supplies.
• Process security deposit returns.
• Directly oversees front desk position and their assigned daily tasks. Responsible for covering position when needed.
• Ensure reception area is professional, orderly, neat, clean and inviting.

Required Education And Experience

• High School Diploma or equivalent
• Some marketing, sales or customer service experience normally acquired by some work experience.

Benefits

• The Caton Companies offer 401(k)
• Excellent medical/dental coverage
• Paid Time Off (PTO)
• Holiday pay
• Many other benefits