Resident Services Manager I
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those exact headings if content exists.
We need to decide which headings to include.
We have content for About the role (summary). Yes.
Responsibilities: we have many duty lists.
Requirements: maybe we have qualifications and experience; but we also have Qualifications heading separate. The instruction list includes both Requirements and Qualifications as possible headings. We need to avoid duplication; we can choose either Requirements or Qualifications based on content. The posting has a "Qualifications" section with bullet-like sentences. So we can use Qualifications heading.
Skills: we have Microsoft Office proficiency, Funnel CRM, property management systems. Could be under Skills.
Benefits: yes.
Pay: yes.
Schedule: weekend work may be required depending on site performance... That's schedule info.
Thus we will include sections: About the role, Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule.
We must not include Requirements if we don't have separate content; but we could incorporate qualifications into Qualifications.
Now we need to format lists with - . For prose, use
.
We need to preserve all substantive info; not invent or summarize away detail. Must not omit details.
We need to extract each piece.
Let's extract About the role summary:
"As the Resident Manager, you will play a pivotal role in overseeing the smooth operation of our community, ensuring an exceptional experience for our customers, and fostering a strong sense of community. Working closely with your direct manager, your responsibilities will include prioritizing key areas such as move-in satisfaction, renewal acquisition, and serving as the primary liaison to the Support Services Team. This role also works closely with the Sales Leadership team to ensure a smooth customer transition from prospect to resident. By creating a warm and inviting environment, organizing resident appreciation events, and maintaining an active and engaging social media presence, you will actively contribute to building a vibrant community that meet our residents needs today, tomorrow, and every day. For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service."
That's the summary.
Now Responsibilities: we have several sub-sections: Customer Focus, Financial Management, Sales Strategy, Administrative Support, Role Expectations. We can combine them under Responsibilities heading with sub-lists? But we need to output only
- for any list of duties/requirements/benefits. Could we have nested lists? Probably okay to have multiple
under the heading.
We need to preserve all details.
Let's extract each duty list.
Customer Focus:
- Ensure timely response to resolve or escalate resident issues appropriately.
- Lead resident package management efforts.
- Prepare move-in day documentation, Happy Co move-in inspections, white glove inspection, and any other necessary steps to guarantee a seamless move-in experience for incoming residents.
- Perform move-in day welcome appointments to greet and orient new residents to the community.
- Conduct post-move in communication to residents to ensure customer satisfaction.
- Partner with Service Manager to monitor the Work Order Program to assist the Service Team with any work order communication issues with residents.
- Conducts post work order follow-ups to ensure customer satisfaction.
Note: "Conducts" maybe typo but keep.
Financial Management:
- Process monthly invoices in adherence to the Procurement Policy.
- Proactively monitors expenses and adjusts spending in accordance with monthly operating budgets.
- Detail monthly variances found in the operating statement, along with corresponding recommendations to the direct manager.
Sales Strategy:
- Assist in the management of Funnel CRM queue management.
- Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and greeting of prospects.
Administrative Support:
- Review maintenance make-ready/move-in/move-out schedules to efficiently handle move-outs and ensure timely preparation for upcoming move-ins.
- Manage the notice to vacate process overseeing the execution of all associated paperwork and system related action items.
- Partner with the Prior Resident Support team by providing necessary information to the Support Services team, overseeing the execution of the Move Out Inspection within the inspection software platform, and facilitating the promotion and administration of the TIDY program.
Role Expectations:
- Weekend work may be required depending on site performance, regional needs, in support of newly acquired acquisitions, or additional factors.
- Maintain close partnership with Service Manager to positively impact communication and processes around the Work Order and Make Ready Maintenance Program.
- Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams).
- Working knowledge of property management and prop-tech systems.
Note: Some of these are more like qualifications/skills; but they appear under Role Expectations. We'll keep them under Responsibilities.
Now Qualifications section:
From posting:
"Qualifications Candidate will have 2-3 years sales experience in a retail, hospitality, or multi-family environment, and Microsoft Office skills. Undergraduate degree is preferred.Three years related experience and/or training; or equivalent combination of education and experience.An equivalent combination of education and experience will also be considered.Experience working in a multifamily environment and/or property management operations. Knowledge of Funnel CRM preferred.Knowledge of Microsoft Office 365 required. Transferable apartment industry sales related experience preferred. Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now!"
We need to preserve all that. It's a bit run-on; we can split into sentences.
Let's list:
- Candidate will have 2-3 years sales experience in a retail, hospitality, or multi-family environment, and Microsoft Office skills.
- Undergraduate degree is preferred.
- Three years related experience and/or training; or equivalent combination of education and experience.
- An equivalent combination of education and experience will also be considered.
- Experience working in a multifamily environment and/or property management operations.
- Knowledge of Funnel CRM preferred.
- Knowledge of Microsoft Office 365 required.
- Transferable apartment industry sales related experience preferred.
- Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates.
We could also include "Start your Windsor career now!" but that's maybe boilerplate? It's a call to action; maybe considered application instruction? It's not exactly instruction to apply but promotional. Might be considered boilerplate? The instruction says remove application instructions. "Start your Windsor career now!" could be considered a call to action; but it's not exactly instructions to apply. However it's repetitive later. Might be safe to omit as it's not substantive. But we need to preserve ALL substantive information; is that substantive? It's more marketing. Might be okay to omit. But to be safe, we could include as a but it's not a duty/requirement/benefit. It's just a sentence. Could be considered prose. I'd include it as a
under Qualifications maybe.
But we also have later: "Windsor Communities is dedicated to creating exceptional experiences for both residents and associates. Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now! Windsor Property Management Company will consider qualified applicants with criminal histories. The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Click here for the "Notice of E-Verify Participation" and "Right to Work". Windsor Property Management Company is an Equal Opportunity Employer."
We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to remove the EEO, E-Verify, criminal histories, etc. So we will omit those paragraphs.
Thus Qualifications section will contain the bullet points above (maybe also the training mentoring line). We'll keep that.
Now Skills section: Could extract from Qualifications and Role Expectations: Microsoft Office proficiency, Funnel CRM, property management and prop-tech systems, Microsoft 365 suite. Also maybe "Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams)" and "Working knowledge of property management and prop-tech systems". Also "Knowledge of Funnel CRM preferred." and "Knowledge of Microsoft Office 365 required." Also "Microsoft Office skills." We'll combine.
We need to avoid duplication but preserve all substantive info. Could list each distinct skill.
Let's list:
- Proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams)
- Working knowledge of property management and prop-tech systems
- Knowledge of Funnel CRM (preferred)
- Knowledge of Microsoft Office 365 (required)
- Microsoft Office skills (general)
- Transferable apartment industry sales related experience (preferred) - maybe more experience than skill.
But maybe better to keep Skills separate from Qualifications; but we already have Qualifications covering experience and education. Skills can be technical proficiencies.
Thus Skills:
- Proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams)
- Working knowledge of property management and prop-tech systems
- Knowledge of Funnel CRM (preferred)
- Knowledge of Microsoft Office 365 (required)
- Microsoft Office skills (general)
We could also include "Ability to demonstrate proficiency in Microsoft 365 product suite" which is same as first.
Now Benefits section:
Extract:
"Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued
. We need to preserve all substantive info; not invent or summarize away detail. Must not omit details. We need to extract each piece. Let's extract About the role summary: "As the Resident Manager, you will play a pivotal role in overseeing the smooth operation of our community, ensuring an exceptional experience for our customers, and fostering a strong sense of community. Working closely with your direct manager, your responsibilities will include prioritizing key areas such as move-in satisfaction, renewal acquisition, and serving as the primary liaison to the Support Services Team. This role also works closely with the Sales Leadership team to ensure a smooth customer transition from prospect to resident. By creating a warm and inviting environment, organizing resident appreciation events, and maintaining an active and engaging social media presence, you will actively contribute to building a vibrant community that meet our residents needs today, tomorrow, and every day. For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service." That's the summary. Now Responsibilities: we have several sub-sections: Customer Focus, Financial Management, Sales Strategy, Administrative Support, Role Expectations. We can combine them under Responsibilities heading with sub-lists? But we need to output only
- for any list of duties/requirements/benefits. Could we have nested lists? Probably okay to have multiple
- under the heading.
We need to preserve all details.
Let's extract each duty list.
Customer Focus:
- Ensure timely response to resolve or escalate resident issues appropriately.
- Lead resident package management efforts.
- Prepare move-in day documentation, Happy Co move-in inspections, white glove inspection, and any other necessary steps to guarantee a seamless move-in experience for incoming residents.
- Perform move-in day welcome appointments to greet and orient new residents to the community.
- Conduct post-move in communication to residents to ensure customer satisfaction.
- Partner with Service Manager to monitor the Work Order Program to assist the Service Team with any work order communication issues with residents.
- Conducts post work order follow-ups to ensure customer satisfaction.
Note: "Conducts" maybe typo but keep.
Financial Management:
- Process monthly invoices in adherence to the Procurement Policy.
- Proactively monitors expenses and adjusts spending in accordance with monthly operating budgets.
- Detail monthly variances found in the operating statement, along with corresponding recommendations to the direct manager.
Sales Strategy:
- Assist in the management of Funnel CRM queue management.
- Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and greeting of prospects.
Administrative Support:
- Review maintenance make-ready/move-in/move-out schedules to efficiently handle move-outs and ensure timely preparation for upcoming move-ins.
- Manage the notice to vacate process overseeing the execution of all associated paperwork and system related action items.
- Partner with the Prior Resident Support team by providing necessary information to the Support Services team, overseeing the execution of the Move Out Inspection within the inspection software platform, and facilitating the promotion and administration of the TIDY program.
Role Expectations:
- Weekend work may be required depending on site performance, regional needs, in support of newly acquired acquisitions, or additional factors.
- Maintain close partnership with Service Manager to positively impact communication and processes around the Work Order and Make Ready Maintenance Program.
- Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams).
- Working knowledge of property management and prop-tech systems.
Note: Some of these are more like qualifications/skills; but they appear under Role Expectations. We'll keep them under Responsibilities.
Now Qualifications section:
From posting:
"Qualifications Candidate will have 2-3 years sales experience in a retail, hospitality, or multi-family environment, and Microsoft Office skills. Undergraduate degree is preferred.Three years related experience and/or training; or equivalent combination of education and experience.An equivalent combination of education and experience will also be considered.Experience working in a multifamily environment and/or property management operations. Knowledge of Funnel CRM preferred.Knowledge of Microsoft Office 365 required. Transferable apartment industry sales related experience preferred. Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now!"
We need to preserve all that. It's a bit run-on; we can split into sentences.
Let's list:
- Candidate will have 2-3 years sales experience in a retail, hospitality, or multi-family environment, and Microsoft Office skills.
- Undergraduate degree is preferred.
- Three years related experience and/or training; or equivalent combination of education and experience.
- An equivalent combination of education and experience will also be considered.
- Experience working in a multifamily environment and/or property management operations.
- Knowledge of Funnel CRM preferred.
- Knowledge of Microsoft Office 365 required.
- Transferable apartment industry sales related experience preferred.
- Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates.
We could also include "Start your Windsor career now!" but that's maybe boilerplate? It's a call to action; maybe considered application instruction? It's not exactly instruction to apply but promotional. Might be considered boilerplate? The instruction says remove application instructions. "Start your Windsor career now!" could be considered a call to action; but it's not exactly instructions to apply. However it's repetitive later. Might be safe to omit as it's not substantive. But we need to preserve ALL substantive information; is that substantive? It's more marketing. Might be okay to omit. But to be safe, we could include as a
but it's not a duty/requirement/benefit. It's just a sentence. Could be considered prose. I'd include it as a
under Qualifications maybe. But we also have later: "Windsor Communities is dedicated to creating exceptional experiences for both residents and associates. Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now! Windsor Property Management Company will consider qualified applicants with criminal histories. The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Click here for the "Notice of E-Verify Participation" and "Right to Work". Windsor Property Management Company is an Equal Opportunity Employer." We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to remove the EEO, E-Verify, criminal histories, etc. So we will omit those paragraphs. Thus Qualifications section will contain the bullet points above (maybe also the training mentoring line). We'll keep that. Now Skills section: Could extract from Qualifications and Role Expectations: Microsoft Office proficiency, Funnel CRM, property management and prop-tech systems, Microsoft 365 suite. Also maybe "Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams)" and "Working knowledge of property management and prop-tech systems". Also "Knowledge of Funnel CRM preferred." and "Knowledge of Microsoft Office 365 required." Also "Microsoft Office skills." We'll combine. We need to avoid duplication but preserve all substantive info. Could list each distinct skill. Let's list: - Proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams) - Working knowledge of property management and prop-tech systems - Knowledge of Funnel CRM (preferred) - Knowledge of Microsoft Office 365 (required) - Microsoft Office skills (general) - Transferable apartment industry sales related experience (preferred) - maybe more experience than skill. But maybe better to keep Skills separate from Qualifications; but we already have Qualifications covering experience and education. Skills can be technical proficiencies. Thus Skills: - Proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams) - Working knowledge of property management and prop-tech systems - Knowledge of Funnel CRM (preferred) - Knowledge of Microsoft Office 365 (required) - Microsoft Office skills (general) We could also include "Ability to demonstrate proficiency in Microsoft 365 product suite" which is same as first. Now Benefits section: Extract: "Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued