Resident Services Manager
Tailwind Group is a top twenty owner and manager of off-campus student housing, bringing a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none, striving to fight for the highest possible good of the people that matter most, including our team members. Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective.
About the role
The Resident Services Manager is primarily responsible for providing comprehensive support in all aspects of the property operations. A successful Resident Services Manager will provide excellent customer service to our residents, take pride in the property, and understand that this role is critical to the reputation of the property and Tailwind Group.
The Property
The Quarters Huntsville is a garden-style student housing community in Huntsville, Texas, designed to serve students attending Sam Houston State University. The 288-unit, 792-bed community offers 1, 2, 3, and 4-bedroom units with amenities that include a new clubhouse and fitness center, 3 swimming pools, and much more. The Quarters provides team members with opportunities to develop and grow their careers while delivering an unmatched living experience for our residents.
Schedule
This is a full-time position working a standard schedule, Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time dependent on business needs.
Pay
The compensation range for this position is $39,995.00 - $47,994.00 plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location.
Benefits
We strive to provide our employees with the most competitive benefits package in the industry. A few of those benefits and perks include:
- Medical, Dental, & Vision Insurance for employees and their families
- Vacation and Sick Time + 12 Paid Holidays
- 401(k) with company matching
- On-the-job training and career development
- Paid Parental Leave
Responsibilities
- Assist with managing current and future resident relations pertaining to coordinating requests, understanding rent charges, lease expectations, and other resident concerns.
- Partner with the Property Manager to engage, contract, supervise, and approve invoices for all goods/services required to maintain the property.
- Maintain complete and accurate community files and records in Entrata.
- Coordinate the collection and documentation of all required fees from current and future residents.
- Assist in the development and implementation of marketing campaigns and special events.
- Represent the organization at local housing fairs and other various events.
- Provide updates and monitor the community website and social media pages.
- Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
- Assist with annual unit turnover and help execute move-in/move-out procedures.
Requirements
- Bachelor’s Degree in Business Administration, Management, or related field, and/or one or more years of progressive experience in student housing.
Skills
- Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
- Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
- Possess strong administrative, organization, and communication skills.
- Demonstrate a high level of integrity and professionalism.
- Ability to have a positive and innovative approach to problem-solving.
- Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.
- Experience with Entrata software is preferred.