Resident Services Director

Why You’ll Love This Role

• Competitive Pay: $50,000–$58,000 per year (credit for experience)
• Schedule: Full-time position on a day shift
• Mission-Driven Work: Make a meaningful impact in residents’ lives every day
• Supportive Team Culture: Collaborative leadership and strong operational support
• Fast Hiring Process: Apply today and hear back within 48 hours

What You’ll Do

• Orient residents and families to the Shorewood community
• Serve the residents and their families by linking them with on-site services and promoting their overall quality of life
• Track and implement resident lease renewals, service conferences and other communications
• Work closely with the Care Team to better understand the needs of those we serve, functioning as a member of the Leadership Team
• Ensure the highest level of satisfaction for the residents and their families

Requirements

• A High School Diploma or GED
• Must be 18 years of age or older
• At least 1 year in a customer service position, preferably in senior housing or hospitality services, is required
• Social service or case management experience is helpful

Qualifications

• Health, dental and vision insurance
• Paid Time Off and Holiday Pay
• Voluntary life and AD&D
• Health Savings Account
• Legal Shield
• 401k (eligible to contribute after 30 days of employment)
• Nice Healthcare (virtual and in-home visits)
• Short & Long-term Disability
• Critical Life and Accident Insurance
• LifeLock ID Theft w/ Norton Cyber Security
• Pet Insurance