Resident Services Coordinator (RSC)

About the role

This is an exciting opportunity to have an impact on families in affordable housing communities across NHT’s portfolio. With operational guidance and administrative support from NHT Communities, this is a unique opportunity to work with an organization dedicated to the success of the affordable housing communities in which we serve.

Responsibilities

• Engage residents to organize and mobilize, building a sense of community.
• Connect residents to local resources to achieve their goals.
• Encourage resident participation in regular resident and family events, sustainability-related gatherings and other events to promote a strong sense of community.
• Identify and share success stories with Regional Manager on a regular basis in an effort to capture resident success.
• Work with Managing Director to develop a long-term workplan based on identified needs of residents.
• Plan and coordinate social events, recreational activities, and resident programs for all ages, including but not limited to educational advancement, financial literacy, community service, health & welfare, job readiness/workforce development, resident leadership, and other services.
• Develop appropriate and authentic programmatic goals and desired outcomes.
• Work with the Managing Director to build an annual budget and determine priority areas for funding.
• Manage program spending and resident services' site budget.
• Manage contracts/MOUs for third parties providing services at the property.
• Prepare a monthly internal report detailing programs, successes, challenges and goals for the corresponding period.
• Prepare external reports directed by contractual or MOU agreements, as needed.
• Recruit, train and supervise onsite volunteers as needed for program support.
• Collect and manage resident demographic data in order to determine community-specific needs.
• Track goals and output metrics of services provided.
• Work with the Regional Manager to coordinate, manage and track existing and new partnerships to support resident needs.
• Establish and maintain relationships with local service providers, schools, civic organizations, funders, business partners, and other community-based organizations.
• Collaborate with the Regional Manager and onsite staff to participate in weekly meetings, plan resident meetings and community events, and address any potential opportunities, challenges or mutual goals related to resident services.
• Support the Managing Director in fundraising, including but not limited to identifying potential donors and funders from local governments, foundations, and corporations.

Qualifications

• At least 2 years of experience in nonprofit affordable housing.
• Commitment to NHT’s mission, including a deep dedication to assisting low-income families create and access opportunities to thrive.
• Detail-oriented, entrepreneurial self-starter who relishes multitasking.
• A collaborative approach and team orientation, with a track record of working independently yet collaboratively with both onsite and offsite staff.
• Demonstrated success building relationships, leveraging community partnerships and working collaboratively with staff and outside partners.
• Excellent planning and organization skills, with a high level of attention to detail.
• Dependable and capable of completing assignments in a timely, accurate and thorough manner.
• Ability to manage programs/services, identify best practices and execute metrics.
• Excellent interpersonal, organizational and communications skills, verbal and written.
• Commitment to diversity, equity, and inclusion.
• Ability to travel to DC weekly on Tuesdays to support the HUB model and cross-site delivery approach.

Benefits

The starting salary range for this position is $55,221 to $73,610. For further details on the benefits available, please refer to NHT’s Summary of Benefits.