Resident Services Coordinator II - The Cascalote

About the role

The Resident Services Coordinator II at Mercy Housing facilitates and implements core programs for residents, collects and records data to measure program outcomes, identifies personal and community service needs of residents, develops strategies to link residents with needed services, and builds community partnerships.

Responsibilities

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way
• Maintain all reporting requirements set by funding and/or government agencies
• Evaluate outcomes of programs and services delivered on a regular basis as required
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships
• Other duties as assigned

Requirements

• High School Diploma or equivalent
• Two (2) years of experience in community development, social services, or related field

Qualifications

• Two (2) years experience working with individuals with mental health issues
• Two (2) years working with senior and developmentally disabled populations
• Bachelor’s Degree in a related field
• Experience conducting community assessments
• Experience supervising staff

Skills

• Work collaboratively with others in a team environment
• Respect the perspectives and contributions of others
• Demonstrate a high level of verbal, writing, and listening skills
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook)

Benefits

• Several Healthcare plans to choose from
• Dental (including free basic dental option)
• Vision
• 15 days of earned PTO your first year
• 12 company holidays + 2 floating holidays
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid time off between Christmas and New Year's Holiday
• Paid time off to volunteer
• Paid Parental Leave and Care Giver Leave
• Employer-paid life insurance
• Free Employee Assistance Plan
• Pet Insurance options

Pay

$21-25/hour, dependent on experience

Schedule

Early close Fridays (3 paid hours each Friday), Early close prior to a holiday (3 paid hours), Paid time off between Christmas and New Year's Holiday, Paid time off to volunteer, Paid Parental Leave and Care Giver Leave, Employer-paid life insurance