Resident Services Coordinator Full Time

Eastern Park Apartments, 711 Eddy St, San Francisco and Western Park Apartments, 1280 Laguna St, San Francisco, California 94115

About the role

Provides outreach, case finding, assessments, and care planning to senior, disabled adults and families within the scope of the Resident Services Program. Services attend to psychosocial, health, financial, recreational, nutritional, and legal needs of clients.

Responsibilities

• Establishes and maintains relationships with individual residents, their families, and neighborhood groups.
• Identifies and documents residents in need of services and maintains awareness of health status.
• Serves as liaison or advocate with outside social and health agencies for the residents.
• Provides individual casework and case management for frail or at-risk residents to include assessment, development of individual care plan, coordination of services, and monitoring.
• Provides information and referral, crisis intervention, and counseling with individuals and groups as needed.
• Maintains accurate and up-to-date records and files on all clients receiving casework services.
• Identifies barriers to full and complete provision of service needed by participants and effectively problem-solves to resolve these issues.
• Facilitates and supports "neighbor-to-neighbor" family and volunteer caregiving, including direct responsibility for designated volunteer programs at specific sites.
• Provides resident population with current information on services, benefit programs, and other resources.
• Identifies and develops training opportunities for resident groups and site staff.
• Works cooperatively with housing manager or agency director in an advisory or facilitative capacity to address needs of residents.
• Ensures completion of required documentation and statistics.
• Required to complete training related to distribution and administration of Narcan.
• Performs other duties as assigned.

Requirements

• Bachelor's degree in Social Work, Sociology, Gerontology, Psychology, or related field required. Master's degree in related field preferred.
• Minimum of three (3) years of recent experience in a social services capacity.
• Bilingual capacity in Mandarin required for specific sites.
• Ability to travel to multiple locations (hospitals, community resources, meeting appointments) as needed.
• If driving, California driver’s license, proof of insurance, and a clean driving record required.
• Physical skills and ability to perform work that requires sitting, walking, stooping, bending, and lifting up to 35 pounds.

Skills

• Knowledge of and access to community resources.
• Knowledge of and willingness to match programs and services appropriate for residents.
• Instructional skills to present information.
• Skill to organize and document notes and care plans.
• Skill to establish and maintain effective working relationships.
• Demonstrated proficient interpersonal, verbal, and written English communication skills.
• Ability to relate appropriately and effectively to residents and families, to other staff, and to personnel of other community agencies.
• Ability to work independently and as a member of an interdisciplinary team including residents.
• Ability to maintain positive customer-focused approach and confidentiality of resident, staff, and organization information at all times.
• Ability to act with patience, tact, and courtesy in dealing with residents, family, and staff under demanding and difficult conditions.
• Sensitivity and understanding of issues related to aging.
• Proficient with Microsoft Office suite of products (Word, Excel, Outlook).

Who you are

• You enjoy working with people and have strong interpersonal skills.
• You can use tact and courtesy in dealing with residents under sometimes trying conditions.
• You show patience and understanding.
• You like varied days, can handle a fast-paced environment, and don’t mind working under pressure.

Pay

$34.33/hour

Schedule

40 hours/week in San Francisco

Benefits

• Medical and dental coverage or a cash stipend if you are covered on another plan.
• Life Insurance
• Commuter Benefits
• Emergency Relief Fund
• On-the-job training and professional development opportunities.
• Tuition and/or fee assistance for qualified programs.

About us

Founded in 1958, Sequoia Living is a Bay Area-based nonprofit organization dedicated to providing older adults with stimulating, joyful living environments and services that support and enrich their lives. Throughout our six decades as a nonprofit serving Bay Area seniors, we’ve learned the importance of connection and collaboration when it comes to providing resources for healthy aging. From our Resident Services, continuing care retirement communities (CCRCs) to safe affordable housing, engaging senior centers, and a purpose-filled volunteer program, we provide friendly environments where people can explore and discover what it means to grow stronger, wiser, and more joyful.