Resident Services Administrator

About the Community

CCMC is a community management company specializing in master-planned communities, guided by core values of Integrity, Respect, Service, and Community. This established, guard-gated community is distinguished by elegant architecture, mature landscaping, and signature equestrian-inspired design. Its desirable location offers convenient access to shopping, dining, entertainment, and outdoor recreation while providing residents with a private and refined neighborhood setting. The HOA supports community connections and provides residents with access to important association information and resources.

The Resident Services Administrator reports to the Community Manager and is responsible for the clerical administration for the Community Association. The position is tasked with managing the front desk and seeing to the needs of all visitors and callers.

Responsibilities

• Answer incoming calls and greet all persons arriving at the office
• Provide relevant information and direct requests or deliver accurate messages appropriately
• Accept Association payments, process checks for immediate posting, and assist membership with payment options/methods
• Operate and maintain office equipment to include printers, fax, copier, scanner, telephone, and online services
• Prepare all outgoing mail or packages, use scales/postage meters to affix postage, and maintain sufficient postage
• Open, date stamp, log in, and appropriately disseminate all incoming mail and deliveries
• Update and maintain electronic lot files and other community documents
• Update community resident email address list and add to Constant Contact on a monthly basis
• Maintain a variety of association forms including welcome information
• Track inventory, maintain, and order office supplies
• Ensure appropriate Homeowner Files, Documents, and Accounting files are processed and stored for proper retention online or hard copy, as appropriate
• Participate in community events and meetings as needed
• Prepare and distribute periodic reports as assigned
• Track expenses, organize and process receipts for financial statement accruals
• Perform community lot audit

Qualifications

• Ability to communicate effectively both orally and in writing
• Excellent telephone manner, with a commitment to the highest customer service possible
• Excellent organizational skills and an efficient work ethic
• Multi-tasker and self-starter
• Computer literate with knowledge of Microsoft programs and other PC-based software
• Ability to exercise independent judgment in carrying out instructions
• Experience in homeowner association operations

Schedule and Availability

• Attend meetings and community events, which may take place outside of normal business hours
• Flexible with a stable means of transportation

If driving is, or becomes, a requirement of the role, it is required at all times that you hold a valid state driver's license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

Physical Requirements

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• A caring team dedicated to your success

Reasonable accommodations are available during the application process and in performing the job duties; candidates may contact talent@ccmcnet.com to review next steps.