Resident Service Specialist - Elk River Senior Living
Elk River Senior Living, a Lifespark Senior Living Community, is redefining senior living in Little Canada, MN. We help seniors Age Magnificently in our gorgeous, apartment-style community providing Assisted Living, Independent Living, and Memory Care services.
About the role
Our Resident Service Specialist is the first person Lifespark residents, families, and external providers engage with when they call, submit a web inquiry, or send a fax. You will gather a whole-picture story of the resident to best determine which assisted living services are most appropriate for their unique needs. Establishing long-term and trusting relationships with residents and external providers is paramount. Demonstrating deep knowledge of all Lifespark service lines is required to ensure the resident receives the right services as quickly as possible.
Processing these inquiries and converting them accordingly involves working across departments to ensure resident payment can be accepted, gathering necessary medical paperwork, following up with physicians, hospitals, TCUs, and ensuring the caregiving/nursing teams have enough information to successfully serve the resident in the Assisted Living setting.
Responsibilities
- Serve as the first point of contact for residents, families, and external providers via phone, web inquiry, or fax
- Gather comprehensive resident information to determine appropriate assisted living services
- Establish long-term, trusting relationships with residents and external providers
- Demonstrate deep knowledge of all Lifespark service lines
- Coordinate across departments to facilitate resident intake and payment processing
- Gather and manage necessary medical paperwork
- Follow up with physicians, hospitals, and transitional care units (TCUs)
- Ensure caregiving and nursing teams have sufficient information to serve residents
Qualifications
- Minimum of 1-2 years of experience in healthcare preferred
- Experience with referral and/or intake preferred
- Proficiency with medical terminology
- Knowledge of market landscape, community resources, and payer sources
- Strong phone skills and customer service focus
- Sales awareness
- Proficient with technology: Microsoft Office, smartphones, calendaring, Wi-Fi, EMR, internet browsing, and printers
Pay
$17.50-$24.00 per hour
Schedule
Full-Time
Benefits
- Annual reviews with wage increases
- Paid time off and paid holidays
- Medical, dental, and vision benefits
- 401K with company match
- Employee referral bonuses
- Tuition reimbursement and nursing loan forgiveness
- Flexible scheduling
- Career development opportunities