Resident Service Specialist

About the role

The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from residents with the property management team. This position is also responsible for the overall appearance of the community, assisting in marketing functions, and delivering exceptional customer service to all residents. Duties include maintaining resident files, managing resident retention programs, receiving and following up on service requests, meeting with resident groups, and supporting the Community Director and Community Manager to ensure compliance with Hunt Military Communities policies and government requirements.

Responsibilities

• Serves as the primary point of contact for all resident related inquiries.
• Coordinates and assists with all requests from residents with the property management team by entering work orders into YARDI.
• Answers resident questions and assists with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses to all inquiries; includes following up on all interactions and ensuring items are addressed through to resolution.
• Assists in inspecting model and vacant homes to ensure they are ready for touring prospective clients as needed.
• Administers move‑in lease documents and home inspection with residents.
• Coordinates notice to vacate, pre‑inspection, move‑outs, and final inspection for outgoing residents, including assessing any charges for damages and delivering the final utility bill (where applicable).
• Monitors rental account balances where applicable and ensures all fees and rent charges are correct in Yardi.
• Assists with ensuring community curb appeal and maintaining the appearance of the office, amenities, model homes, and community.
• Conducts follow‑up phone calls to residents to confirm work orders are completed to satisfaction within an acceptable time frame.
• May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
• Participates in monthly site functions to assist in resident retention.
• This position requires driving for the Company using either a Company vehicle (any frequency from Rarely to Constantly) or a personal/rental vehicle to conduct Company business more than 50% of the time to perform work duties.

Education Qualifications

• High School Diploma or GED (or equivalent) required.
• Bachelor's Degree in Business Administration, Property Management, or other related discipline preferred.

Experience Qualifications

• Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers required.
• Previous experience in sales preferred.

Knowledge, Skills, and Abilities

• Strong customer service skills.
• The ability to show houses, which may include working in all types of weather conditions.
• Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
• Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
• Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
• A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
• Ability to resolve problems independently and responsibly.
• Requires a reliable, self‑motivated team player who pays close attention to detail, demonstrates strong communication, client management, and business literacy skills.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
• Takes initiative to identify and anticipate client needs and make recommendations for implementation.