Resident Service Specialist

About the Role

The Resident Services Specialist serves as the primary point of contact for resident-related inquiries and coordinates all resident requests with the property management team. This position ensures the overall appearance of the community, assists in marketing functions, and delivers exceptional customer service to residents.

Responsibilities

• Serve as the primary point of contact for all resident-related inquiries.
• Coordinate and assist with resident requests by entering work orders into YARDI.
• Answer resident questions and resolve concerns with courteous, professional, and prompt responses, ensuring follow-up through to resolution.
• Assist in inspecting the model and vacant homes to ensure readiness for prospective client tours.
• Administer move-in lease documents and home inspections with residents.
• Coordinate notice to vacate, pre-inspections, move-outs, and final inspections for outgoing residents, including assessing damages and delivering final utility bills (where applicable).
• Monitor rental account balances and ensure accuracy of fees and rent charges in Yardi.
• Assist in maintaining community curb appeal, including the office, amenities, model homes, and overall community appearance.
• Conduct follow-up calls to residents to ensure work orders are completed to their satisfaction within an acceptable time frame.
• Perform other duties as needed to assist the Community Director, Community Manager, and/or Leasing team.
• Participate in monthly site functions to assist in resident retention.
• Drive a Company or personal vehicle for business purposes more than 50% of the time.

Requirements

• High School Diploma or GED (or equivalent) required; Bachelor’s Degree in Business Administration, Property Management, or related discipline preferred.
• Experience with computers and typical office software such as Email, Word, Excel, and internet browsers.
• Previous experience in sales preferred.
• Strong customer service skills.
• Ability to work in all types of weather conditions, including showing houses.
• Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
• Strong written and verbal communication skills with the ability to communicate clearly and professionally at all levels.
• Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
• High degree of professionalism, strong work ethic, and sense of responsibility and integrity.
• Ability to resolve problems independently and responsibly.
• Reliable, self-motivated team player with strong attention to detail, communication, client management, and business literacy skills.
• Discretion and ability to maintain a professional attitude and appearance.
• Initiative to identify and anticipate client needs and make recommendations for implementation.
• Daily use of technology platforms.
• Basic understanding of safety practices.
• Valid and in-state Driver’s License required.

Pay

Competitive and equitable compensation based on factors such as geographic location, skills, education, licenses, certifications, and experience. Pay equity is considered in every final offer.

Benefits

• Comprehensive benefits package, including paid time off.
• Medical, dental, life, and disability insurance.
• HSA/FSA accounts.
• Retirement plans.
• Rewards programs.