Resident Service Manager

About the Role

The Assistant Community Manager supports the Regional Manager and Community Manager in all aspects of leasing production at an apartment community, focusing on maximizing rental revenue and maintaining high occupancy.

Responsibilities

• Maximize rental revenue by maintaining high occupancy and reducing vacancy loss, bad debt loss, and concessions.
• Lead and supervise a team of leasing/marketing and maintenance personnel.
• Oversee the apartment turnover process, including move-in/out inspections, application processing, and unit "make-ready" requirements to minimize downtime and vacancy loss.
• Maintain an in-depth understanding of site leasing trends, traffic patterns, and product availability.
• Ensure all sales and leasing models are maintained to high standards of cleanliness and maintenance; proactively communicate issues for resolution.
• Improve Net Operating Income (NOI) through revenue maximization and expense controls while preserving the physical asset.
• Recommend changes to rents and fees based on market conditions.
• Review and analyze monthly financial statements.
• Supervise, monitor, and process accounts payable, including posting, coding, and approving site invoices.
• Administer tenant leases, maintain tenant relations, and enforce lease terms; address tenant needs and resolve issues.
• Ensure proper execution of all tenant screening procedures.
• Prepare annual budgets and review monthly financial reports for portfolio properties; provide reports to owners monthly and quarterly.
• Perform periodic property inspections and maintain the portfolio at a high level of appearance and performance.
• Resolve emergency maintenance issues.
• Obtain and supervise third-party vendors; evaluate service contracts, establish performance specifications, and manage the competitive bid process.
• Complete other tasks as assigned.