Resident Service Engineer - Pleasant View, TN

About the role

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

Responsibilities

• Scheduling tasks at a customer’s job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Working cross-functionally with R&D, Software and Quality Engineering teams
• Performing routine maintenance and emergency services as they arise
• Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
• Installing Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand
• Must be able to exchange accurate information in these situations
• Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills

Requirements

A Machine Technician will install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Machine Technician will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product. They will build and maintain a strong, trust-based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.

Qualifications

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
• Associates Degree, Vocational Training or equivalent experience
• Bachelor's Degree in a related area preferred

Skills

• Machine Operation
• Clearing jams
• Loading Z-fold
• Changing labels
• Changing bander paper
• Adding glue to the machine

Benefits

The salary range for this role is $33-$36 USD per hour; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

Pay

The salary range for this role is $33-$36 USD per hour; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

Schedule

All work is performed at customer’s facilities. Available on-call. Overnight travel may be required, for initial and periodic training.