Resident Service Coordinator

About the role

This position supports multiple affordable housing communities throughout Rhode Island. Regular travel between both states is required.

Responsibilities

• Build strong relationships with residents while promoting independence and self-sufficiency
• Assess resident needs and connect individuals with community resources including financial assistance, healthcare, counseling, transportation, food assistance, and other supportive services
• Serve as a resident advocate by educating residents on available programs, services, and benefits
• Develop and maintain partnerships with local agencies, nonprofit organizations, healthcare providers, and community service organizations
• Coordinate referrals and provide follow-up to ensure residents receive appropriate services
• Plan and facilitate resident programs, workshops, educational events, and social activities
• Collaborate with Property Management to address resident concerns and resolve conflicts
• Assist residents with Section 504 Reasonable Accommodation requests and guide them through the process
• Maintain accurate resident files, service documentation, and program records
• Prepare reports for management, ownership, and funding agencies, including annual HUD reporting requirements
• Manage the Resident Service Coordinator budget and identify grant and funding opportunities
• Promote resident engagement by developing support networks, community partnerships, and resident programs

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, or a related field preferred
• Experience in resident services, case management, social work, affordable housing, or human services required
• Experience working with community agencies and social service organizations
• Strong resident advocacy and case coordination skills
• Excellent communication, organization, and problem-solving abilities
• Proficiency with Microsoft Office Suite
• Experience with Yardi or affordable housing software is a plus
• Must have a valid driver's license and reliable transportation

Compensation & Benefits

• $55,000 annually
• Full-time, 40 hours per week
• 15 days of Paid Time Off (PTO)
• Paid company holidays
• Your birthday off each year
• Medical, Dental, and Vision insurance effective Day 1
• 401(k) Retirement Plan
• Tuition Reimbursement Program
• Mileage reimbursement for required business travel
• Opportunities for professional growth and career advancement