Resident Service Coordinator

Silver Tree Residential, LLC is one of the fastest growing property management companies in the industry, formed in 2008 to operate a growing portfolio of multi-family and senior apartment communities. Our primary goal is to provide high-quality housing with safe, quiet, and amenity-filled communities.

About the role

The Resident Service Coordinator will join our team at Greeley Manor, a 128-apartment-home community for seniors. This role focuses on improving residents' quality of life by connecting them with resources, programming, and support services.

Responsibilities

• Develop relationships and partnerships with local agencies and nonprofits to provide services for residents.
• Link and develop ongoing educational programming, wellness presentations, and on-site events that empower residents and promote self-sufficiency.
• Demonstrate working knowledge of federal, state, and local resources, including entitlement and means-tested programs for seniors.
• Serve as a liaison with medical, professional, and community service providers upon resident request or authorization.
• Report abuse, neglect, or exploitation of residents in compliance with state statutes and ethical standards.
• Provide limited case management when requested and authorized by the resident (no direct services).
• Maintain resident files in compliance with HUD and Silver Tree Residential requirements, including preparation of regulatory reports.
• Develop and maintain a resource directory for the apartment community.
• Assist residents, families, and representatives with transitions into and out of the facility (consumer-directed).
• Accompany the Community Director on apartment inspections and coordinate plans to help residents age in place.
• Follow up on referrals from property management inspections.
• Create a monthly calendar and site newsletter with input from the Community Director and staff.
• Attend home visits of prospective tenants to discuss the Service Coordination program and assist with move-in.

Requirements

• Bachelor’s degree in gerontology, social work, or a related field (Master’s degree or AASC Professional Services Coordinator certification preferred).
• Minimum of three years of experience providing social services, with a focus on the elderly.
• Knowledge of legal liability issues related to providing social services to at-risk populations.
• Strong commitment and passion for serving an elderly population with physical, functional, social, and cognitive challenges.
• Excellent written and verbal communication skills, with the ability to problem-solve, educate, and advocate for vulnerable adults.
• Strong organizational skills and proficiency in MS Office, including Excel.

Benefits

A competitive salary and benefits package is offered.