Resident Service Coordinator

About the role

Silver Tree Residential, LLC is seeking a dependable and experienced Service Coordinator to join their team at Cumberland View Towers, a high-rise community for seniors.

Responsibilities

• Develop relationships and partnerships with multiple agencies and nonprofits to provide services for residents.
• Link and develop ongoing educational programming, wellness presentations, and on-site events to promote resident self-sufficiency.
• Demonstrate a solid working knowledge of federal, state, and local resources, including entitlement and means-tested programs for seniors.
• Serve as a liaison with medical and professional services providers, and community agencies upon request or authorization from the resident or their legal representative.
• Report abuse, neglect, or exploitation of a resident in accordance with state statutes and ethical practice guidelines.
• May provide limited case management when requested and authorized by the resident.
• Maintain resident files in compliance with HUD and Silver Tree Residential requirements, preparing and submitting HUD regulatory reports as directed.
• Develop and maintain a resource directory for the apartment community.
• Accompany the Community Director on apartment inspections and collaborate with residents to continue aging in place.
• Follow up on referrals from the property management team.
• Create a monthly calendar and site newsletter with input from the Community Director and other staff.
• Attend home visits of prospective tenants to engage in early communication about the Service Coordination program and assist in the move-in process.

Qualifications

• Minimum of a bachelor’s degree in gerontology, social work, or a related field.
• Master’s degree and/or AASC Professional Services Coordinator certification preferred but not required.
• At least three years of experience providing social services.
• Genuine interest in continuing education that directly serves the elderly.
• Informed about legal liability issues relevant to the provision of social services to at-risk populations.
• Sincere commitment and passion to serve an elderly population characterized by physical, functional, social, and cognitive challenges.
• Strong written and verbal communication skills, and the ability to problem-solve, educate, and advocate for vulnerable adults.
• Excellent organizational skills and experience with MS Office and Excel spreadsheets.

Pay

Competitive salary and benefits package offered.