RESIDENT SERVICE COORDINATOR
Property Management, Inc. · Harrisburg, PA · 3 wk ago
OTHR$19/hrFull-time
Full-time position in Harrisburg, PA at Twin Lakes Apartments.
About the role
We are searching for a Resident Service Coordinator to serve as the customer service specialist for 6 conventional apartment communities in Harrisburg. PMI is a stable and growing employee-owned management company with over 55 years in the real estate industry.
Responsibilities
- Serve as the primary point of contact for all visitors, residents, prospects, and vendors, providing professional, courteous, and efficient front desk coverage in a high-volume, conventional apartment community.
- Answer and route incoming phone calls, emails, and walk-in inquiries promptly.
- Support leasing operations and assist with processing rental applications.
- Maintain accurate resident, prospect, and leasing records.
- Receive, record, and track work order requests.
- Conduct resident follow-up communication.
- Assist with move-in and move-out processes.
- Support rent collection efforts.
- Perform routine administrative duties including sorting and distributing mail, scanning, filing, data entry, and maintaining organized office systems to support leasing and management staff.
- Assist with organizing, promoting, and communicating community events.
- Perform other related duties as assigned to support the overall success of the leasing office and community operations.
Requirements
- Excellent customer service and sales skills.
- High School Diploma/GED.
- Must have reliable, insured transportation and a valid driver’s license.
- Proficiency in Microsoft Office Suite.
- Ability to work under pressure and meet deadlines.
Pay
Starting at $19/hr, based on experience.
Schedule
Monday through Friday, 8:30 am – 5:00 pm.
Benefits
- Employee-owned company: earn company stock at no cost to you.
- 401(k) with employer match.
- Medical, dental, and vision insurance.
- Short-term and long-term disability options (some company-paid).
- Generous PTO.
- Paid holidays.
- Employee bonus referral program.
- Advancement opportunities.