Resident Service Coordinator

Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.

About the role

The Service Coordinator’s primary responsibilities are working within a Person Centered, independent living and empowerment model to:

• assist individuals with disabilities, seniors, and families living in the community with accessing community-based services and resources;
• support building a healthy and vibrant apartment community;
• assist individuals with maintaining tenancy at supported housing sites; and
• work collaboratively and in conjunction with Property Managers at community supported housing sites.

Position requires operation of a vehicle. Service Coordinators are Community Builders, Advocates/Liaison, Educators and Resource Investigators. This role is integral in supporting and building a thriving community.

Responsibilities

• Work from an empowerment model to support Community Residents to do as much as they are capable of doing themselves.
• Provide general service coordination supports which include intake, education (services available and application procedures), identification of community resources and referrals to other community service providers.
• Participate and complete orientation and ongoing training of the Resident Service Coordinator program.
• Develop and maintain a mutually respectful and collaborative partnership with Property Managers.
• Develop a Community Resource Directory.
• Sponsor and organize educational events for the Community Residents.
• Facilitate the formation of Resident Associations within the property if the residents are interested.

Requirements

• A bachelor’s degree in Human Services, Counseling, or Social Work field with two to three years of experience in social service delivery with the aging, disability, or family populations.
• Ability to travel between community sites, trainings, meetings, and the Inglis Innovation Center.
• Demonstrated working knowledge of supportive services and other resources in the area available to the housing community.
• Valid driver’s license without restriction and ability to successfully complete authorized driver qualifications and requirements.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents they serve.
• Proficiency in MS Word, MS Excel, and MS Outlook.
• Knowledge of operating standard office equipment, excellent communication skills (written and verbal), ability to prioritize projects, and strong problem-solving skills with good research skills and attention to detail.
• Excellent customer service skills, ability to understand, interpret, and uphold Inglis policies.

Pay

$19–$25/hour