Resident Service Coordinator

Position Summary

The Resident Service Coordinator is responsible for assessing resident needs; developing, coordinating, and implementing programs and services; and connecting residents to community resources that support housing stability and overall well-being. This role is integral to advancing the organization's mission by helping residents maintain long-term housing, improve quality of life, and access opportunities that promote self-sufficiency. This position works collaboratively with property management, community partners, and residents to deliver responsive, culturally competent, and outcome-driven services within affordable housing communities.

Essential Functions

Resident Service Coordination, Assessment and Engagement

• Develop and implement strategies to connect residents with appropriate services.
• Provide individualized support to residents, including assistance navigating systems and overcoming barriers to accessing affordable housing services.
• Conduct comprehensive needs assessments through surveys, interviews, and community meetings to identify resident priorities and service gaps.
• Engage residents in identifying community needs, encouraging participation, and fostering leadership opportunities.
• Maintain ongoing communication with residents to assess changing needs and ensure responsiveness of services.
• Obtain and maintain appropriate releases of information; ensure strict confidentiality and ethical handling of resident information.
• Collaborate with property management, families, and service providers to proactively address resident concerns and prevent crises.
• Respond to crisis situations and provide referrals to appropriate emergency or intervention services as needed.
• Design, coordinate, and implement on-site programs that address identified resident needs and promote community engagement.
• Promote equitable access to services for all residents, with sensitivity to diverse backgrounds and needs.

Partnership, Community, & Resources Coordination

• Partner with community-based organizations to deliver services; provide direct services when external resources are unavailable.
• Plan and coordinate recreational, educational, cultural, and social activities that enhance community cohesion and resident well-being.
• Establish and maintain strong partnerships with local service providers, agencies, and organizations to expand available resources.
• Serve as a liaison between residents and property management to ensure effective communication and coordinated service delivery.
• Represent the organization in community meetings, coalitions, and professional networks as assigned.
• Maintain and regularly update a comprehensive directory of community resources for resident use.
• Coordinate resident access to educational workshops, health services, employment opportunities, and enrichment activities.
• Ensure communications are accessible, inclusive, and culturally responsive.
• Develop and distribute resident communications, including newsletters, program calendars, and informational materials.
• Encourage resident leadership, community involvement, and self-advocacy.
• Support initiatives that strengthen community stability and foster inclusive environments.

Management Support, Reporting, & Compliance

• Prepare and submit timely reports in compliance with organizational standards and funding or regulatory requirements.
• Monitor and evaluate program outcomes to ensure effectiveness and support continuous quality improvement.
• Ensure compliance with all applicable federal, state, and local regulations, including mandatory reporting requirements (e.g., abuse and neglect).
• Work closely with property management staff to address resident issues and support overall property operations.
• Participate as an active member of the site team, contributing to problem-solving and community-building efforts.
• Assist in mediating resident conflicts and promoting a safe and respectful living environment.
• Recruit, train, coordinate, and supervise volunteers, interns, and contracted service providers in collaboration with HR; for the property management, and development teams.

Requirements

• Bachelor's degree in Social Work, Human Services, Public Health, or related field (or equivalent experience).
• Bilingual in English and Spanish preferred.
• Experience working with low-income populations, affordable housing, or community-based programs preferred.
• Fair Housing, HUD, LIHTC, and tenancy preservation language a plus.
• Strong knowledge of community resources and social service systems.
• Resident Services Coordinator Certification a plus.
• Excellent interpersonal, organizational, and communication skills.
• Ability to manage multiple priorities, maintain confidentiality, and work collaboratively across teams.

Pay

$55,000 - $65,000