Resident Service Coordinator

About the role

The Role: The Resident Services Coordinator (RSC) is a perfect fit for a passionate and creative individual eager to provide outstanding customer service and enhance community engagement.

Responsibilities

• Serve as a point of contact for residents, addressing inquiries and resolving complaints to enhance retention.
• Conduct regular check-ins and build strong internal and external community connections with community resource organizations.
• Lead routine resident orientation sessions and familiarize residents with services and policies.
• Urgently assist in the resolution of all customer service-related items.
• Aid in the execution of the community’s customer service management plan to improve customer satisfaction scores and online reputation.
• Plan and coordinate routine resident programs, events, and meetings.
• Regularly evaluate residents' individual and family needs through interviews, surveys, and collaboration with service providers to connect residents to the appropriate services.
• Develop strategies to identify at-risk residents and work to improve their success within the community.
• Collaborate with local businesses for sponsorships and partnerships.
• Promote events through marketing materials and social media.
• Support residents in crises by connecting them with resources.
• Utilize software to streamline communication and maintain updated resident information.
• Adhere to all Avanath and Housing Authority policies related to leasing and compliance files.
• Provide regular updates and reports to management.
• Align resident services with organizational goals through collaboration with internal teams.
• Track and analyze resident feedback, program participation, and satisfaction metrics to guide service improvements.
• Support leasing staff by conducting tours, explaining lease terms, and preparing leasing documents when needed.
• Oversee move-in and move-out procedures, ensuring a smooth transition for residents and proper documentation.
• Guide prospective residents through the application process, including explaining eligibility requirements and assisting with completing forms.
• Aid in promoting lease renewals through personal outreach, discussing terms, and addressing concerns to increase resident retention.
• Ensure compliance with company policies, Fair Housing laws, and relevant regulations while assisting with additional duties as needed.
• Assist with other duties as assigned.

Qualifications

• Strong customer service and verbal/written communication skills
• Strong interpersonal skills
• 1+ years of service coordination and event planning or equivalent experience
• Ability to set priorities and manage time effectively
• Experience in social services, case management, or human resources
• Bilingual (English & Spanish) highly desired
• Solid computer proficiency, including Windows (Word, Excel), internet, and email
• Ability to interact effectively with community team members, senior executives, and business vendors
• Previous experience in nonprofit or community-based settings is highly desired
• Low-income housing tax credit (LIHTC) experience is highly desired
• Reliable transportation