Resident Service Coordinator

About the role

Our client is a fast-growing real estate company in the single-family residential (SFR) space, known for a flexible culture that empowers its people. They value transparency, teamwork, and a can‑do attitude, offering competitive pay, benefits, and opportunities for growth. As a Resident Service Coordinator, you’ll be the go‑to contact for resident maintenance requests, delivering exceptional service and supporting property‑management operations in the field.

Responsibilities

• Act as the main contact for resident service requests in your assigned market, representing the Company with professionalism and courtesy
• Receive, review, and coordinate resident service requests, working with maintenance vendors to ensure work is completed on time and to company standards
• Engage with residents in a professional, courteous manner while partnering effectively with internal colleagues
• Provide excellent customer service and show competence in every resident interaction, whether by phone, email, written correspondence, or in person
• Handle vendor management duties, including answering vendor questions, setting clear expectations, and training vendors on company protocols
• Manage your workload to company standards, including meeting department‑wide KPIs
• Monitor and respond to incoming emails, ensuring communication is timely and accurate or routed to the right person
• Keep an organized, consistent filing system on the company shared drive, following company procedures
• Take on other responsibilities as assigned by department leadership

Qualifications

• At least one year of experience in the single‑family or multi‑family rental industry
• Valid Driver’s License required
• High School Diploma or GED
• Dedicated to delivering an outstanding customer and resident experience
• Able to handle confidential information professionally
• Strong verbal and written communication skills
• Computer savvy and comfortable learning new technology; proficiency in Microsoft Office (Outlook, Word, and Excel) required
• Detail‑oriented, with the ability to juggle multiple projects at once in a fast‑paced setting
• Excellent organization and time‑management skills, with a track record of meeting goals and deadlines without compromising quality
• Works well with coworkers and team members both in person and through technology

Schedule

This role is based in the client’s Dallas, TX office with the option to work remotely one day per week. The standard schedule is Monday through Friday, with occasional evening and weekend overtime.

Pay

The position is bonus‑eligible and offers competitive pay.