Resident Resolutions Coordinator - 3400 Avenue of the Arts

About the role

The Resident Relations Coordinator is responsible for managing the resident renewal process to maximize renewals, responding to and managing resident complaints and service issues, supporting move-out processes, and assisting with various resident needs.

Responsibilities

• Manage the resident renewal process including finalizing renewal leases with residents.
• Respond to and manage resident complaints and/or service issues at the Shared Service Center.
• Support residents during the move-out process, including notice to vacate and resident transfers.
• Monitor resident retention and assist with resident functions.
• Assist residents with rent payments, car registration, pet registration, and package deliveries.
• Communicate with residents regarding policy violations and other matters.

Requirements

• Goal-driven and enthusiastic about exceeding customer service goals.
• Adaptable to fast-paced environments and able to handle shifting priorities.
• Nimble problem-solver with strong interpersonal skills.
• Collaborative team player with excellent communication skills.
• Strong customer service background, preferably in property management, hospitality, retail, or sales.
• Two years of customer service experience in a fast-paced environment.
• Ability to provide exceptional customer service and address resident needs professionally.
• A reliable mode of transportation.
• Proficiency in reading, writing, and speaking English.

Qualifications

• Goal-driven and enthusiastic about exceeding customer service goals.
• Adaptable to fast-paced environments and able to handle shifting priorities.
• Nimble problem-solver with strong interpersonal skills.
• Collaborative team player with excellent communication skills.
• Strong customer service background, preferably in property management, hospitality, retail, or sales.
• Two years of customer service experience in a fast-paced environment.
• Ability to provide exceptional customer service and address resident needs professionally.
• A reliable mode of transportation.
• Proficiency in reading, writing, and speaking English.

Skills

• Customer service and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to multitask and prioritize tasks efficiently.
• Knowledge of property management systems and procedures.

Benefits

• Opportunity for extended time-off with benefits during slower parts of the year.
• 25% rent discount at any AIR community.
• Option to live onsite with zero commute or at a nearby AIR community.

Pay

$23.00 - $25.00 base rate.

Schedule

Hours are flexible but require availability during typical business hours.