Resident Representative

Responsibilities

• Maintains a detailed knowledge of the apartment community, amenities and community
• Provides a daily inspection of show apartments and model appearance
• Handles all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtaining signatures for completion of leases/paperwork prior to move-in
• Consistently documents prospect phone and email contacts; accurately completes the market survey
• Maintains an acceptable closing ratio
• Collections and secures rental payments
• Produces reports in a timely, accurate and complete manner, including the monthly market survey, locator log and commission sheets
• Affixes in marketing; Monitors the accuracy of advertisements and takes appropriate action to correct; accurately and consistently documents traffic marketing sources; Assists in leasing events and promotions; Assists in outreach community marketing weekly
• Posts to advertising sources daily as directed
• Maintains organized community office files
• Maintains working knowledge of Fair Housing laws, rules, and regulations concerning apartment leasing and management
• Promotes resident retention by assisting with the renewal program
• Reports any observed maintenance problem

Requirements

• High School education or equivalent.
• Ability to read, write and comprehend the English language.
• Bi-lingual in English/Spanish is a plus.
• Strong Microsoft Office skills, especially in Excel and Word.
• Possesses excellent telephone and communication skills.