RESIDENT REGIONAL MANAGER, Roanoke,VA

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states and has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. With more than 32,000 team members, core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS.

About the role

As a Resident Regional Manager, you are responsible for multiple environmental services accounts, managing client relations, and ensuring superior quality in all housekeeping services offered to customers.

Responsibilities

• Responsible for department’s financial data and statistics
• Monitoring of unit expenditures
• Develops and recommends department operating budget and ensures the department operates within budget
• Coordinates housekeeping activities with other departments
• Actively communicates with administration and other hospital departments
• Plans, organizes, directs, coordinates, and supervises functions and activities of the department
• Establishes work standards and work flow
• Establishes and implements policies and procedures for departmental operations
• Encourages and mentors staff creativity and innovation
• Ensures compliance with all regulatory agencies
• Proactive in the achievement of facility goals and objectives
• Demonstrates quality leadership in meeting performance plans
• Develops and maintains job descriptions for department staff
• Encourages staff to participate in education programs

Requirements

• Four-year college degree and equivalent related experience required
• Six years of housekeeping management experience at a large hospital account required
• Multi-site account management experience
• Ability to analyze and interpret financial and other data
• General business acumen
• Excellent interpersonal skills
• High customer service and quality attitude
• Ability to work under pressure and meet established goals and objectives
• Public speaking skills
• Ability to utilize a participative approach to managing staff, organize and prioritize tasks, and develop budgets with a complete understanding of facility needs and requirements
• Excellent stress management, administrative, organizational, and follow-through skills (with associates and clients)
• Proficient in the use of Windows-based office software including Microsoft Office, Word, Excel, PowerPoint, and Outlook

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Pay

$110,000–$125,000, plus bonus pay.