Resident Opportunities for Self-Sufficiency (ROSS) Coordinator

What You'll Actually Be Doing

• Meet residents where they are by conducting in-home visits, phone interviews, and one-on-one meetings to assess needs across areas like employment, finances, housing stability, childcare, and health
• Develop individualized case plans that help residents identify their strengths, address barriers, and build toward economic independence and, where applicable, homeownership
• Connect residents to real resources, making meaningful referrals to employment programs, financial literacy services, early childhood education, mental health support, and more
• Build and sustain community partnerships with local nonprofits, businesses, faith communities, and service agencies to expand the resources available to residents
• Plan and facilitate workshops, trainings, and community events on-site at LRHA properties and throughout the Lynchburg community
• Support resident leadership by serving as an advisor and liaison to Resident Councils
• Document and track your impact through accurate case notes, participation records, and grant reporting, ensuring program accountability and continuous improvement
• Promote early childhood development by educating and connecting families with young children to appropriate learning and development resources

Who You Are

• A genuine passion for community-based social services and resident empowerment
• Strong case management skills, including intake, assessment, goal-setting, and follow-up
• The ability to build trust quickly with individuals from diverse backgrounds and circumstances
• Comfort working independently in the community and collaborating closely with a team
• Solid knowledge of local and regional social service resources or a strong drive to learn them
• Professional communication skills, both written and verbal
• Competency in MS Word, Excel, and Outlook, with the ability to learn new software as needed

Qualifications

• Required: Bachelor's degree in Social Work, Counseling, Human Services, or a related field, plus at least 3 years of experience in case management or direct services with low-income individuals or families
• An equivalent combination of education, training, and relevant experience may be considered
• Valid driver's license and insurability under LRHA's vehicle plan (local travel is a regular part of this role)

Compensation & Benefits

• Starting hourly wage: $20.00–$26.00/hour; commensurate with experience and qualifications
• Generous retirement plan
• Medical, dental, vision, and life insurance
• Paid time off and holidays