Resident Operational Engineer - Phoenix

About Us

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses. The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.

With 15 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

About the Role

The Resident Operational Engineer - Phoenix plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly, and monthly activities to maintain, operate, and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross-functional teams and client maintenance and operation teams. The role is 50% hands-on with the equipment/system and 50% supervising and coordinating with other E80 staff and the customer. The main goal is to deliver maximum customer satisfaction for any E80 customer service-related matters occurring in the plant.

Responsibilities

• Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management, and overall service delivery.
• Ensure timely and effective communication with customers and E80 back-office support to address client needs and concerns.
• Organize and manage periodic technological update sessions to inform and train customer personnel and managers about E80’s latest technologies, technical solutions, and products.
• Participate in periodical operational and management meetings with customer staff.
• Prepare and share quotes for parts and interventions with the customer, and request purchase orders for E80 team handling.
• Allocate technical resources, verify equipment and tools, and manage materials for various customer field services activities and projects based on requirements and resource availability.
• Develop and maintain resource schedules for maintenance, field service, retrofit activities, and ticket resolutions, ensuring optimal utilization of resources.
• Liaise with CSAM, supervisors, resident engineers, spare parts team representatives, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services.
• Order spare parts and follow up with the spare parts representative regarding delivery and priorities.
• Enter and manage tickets in Salesforce.
• Manage and coordinate resource intervention onsite based on scheduled activities for maintenance and ticket resolution.
• Monitor and report on the performance of allocated resources, identifying issues or inefficiencies and implementing corrective actions as necessary.
• Continually review and improve resource allocation processes and procedures to enhance efficiency and productivity.
• Ensure all maintenance, field service, and retrofit activities comply with relevant regulations, standards, and company policies.
• Observe customer behavior and alternative service purchases to recommend areas for improvement in E80’s organization.
• Escalate important customer aspects to the organization.
• Ensure all precautions are in place for the safe operation of E80 systems and escalate discrepancies to stakeholders and management.
• Perform advanced electrical troubleshooting on E80 machines using all available diagnostic tools, if required.
• Replace, program, and configure E80 electromechanical components, if required.
• Perform engineering and software maintenance tasks periodically (e.g., LGV calibration and navigation parameters).

Requirements

• A Bachelor’s Degree in Engineering, Operations Management, or a related field is preferred. Alternatively, equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries will be considered.
• 2+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry, particularly in customer service, project management, or asset management.
• Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred.
• Technical knowledge of E80 products, including the use of E80 GUI and system performance metrics.
• Strong technical background with understanding and/or hands-on experience in all technical aspects of an E80 automation system (PLC, PC, LGV, EM).
• CMRT certifications highly preferred.
• Knowledge of SAP ERP system and CRM (Salesforce).
• Proficiency in Microsoft Office 365 and Power Platform.
• Strong analytical skills and attention to detail.
• Excellent organizational, communication, and collaboration abilities.
• A passion for customer service and a customer-centric mindset.

Benefits

• Health, Dental, and Vision Insurance.
• Life, Short-Term Disability (STD), and Long-Term Disability (LTD) Insurance.
• Paid Time Off (PTO).
• 401K match.

Pay

$75K - $90K (FLSA Exempt)

Location

Phoenix, AZ

Career Growth

Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose. E80 World Academy offers innovative training and learning programs to help you refine your expertise and succeed in your role.

You’ll be part of a dynamic, collaborative team where giving back is central to the #BE80 Culture.