Resident Occupancy Specialist

About The Community Builders, Inc.

Position Description

The Resident Specialist will provide superior customer service, manage leasing processes, and assist with maintenance tasks at TCB properties.

Essential Functions

• Answer or return calls promptly with high-level customer service
• Schedule appointments and conduct in-person visits as needed
• Listen to resident requests, concerns, and comments, and refer appropriately
• Develop relationships with residents to understand their needs and aspirations
• Initiate Maintenance Service Requests and follow up with residents
• Greet prospective tenants and show the property according to established procedures
• Process applications for approval and follow up with applicants
• Pre-qualify prospects in accordance with company procedures and housing requirements
• Conduct service inspections with the Service Management team to ensure apartments are in move-in condition
• Facilitate and attend community engagement activities with residents
• Manage rental payment process
• Prepare recertifications, lease renewals, and enter data into tracking system
• Monitor, direct, and track performance to meet a 97% physical occupancy goal
• Anticipate vacancies and proactively attract new tenants
• Prepare re-certifications, leasing applications, verifications, occupancy agreements, and reports
• Screens applicants to ensure compliance with Tenant Selection Plan and regulatory requirements
• Updates competitive market analysis quarterly
• Enters and codes invoices, posts rents, makes deposits, and maintains accurate resident ledgers
• Maintains rent balances, collects rents, and sends out late or quit notices as required
• Prepares and sends out legal notices for non-payment of rent and other lease-related violations
• Contributes to cleanliness and curb appeal of the community on a continuing basis
• Conducts market surveys and shops competitive communities
• Performs general clerical duties: photocopying, faxing, mailing, and filing
• Tracks and ensures timely delivery of resident notices
• Covers staff office, phones, parking, and office keys
• Codes and processes invoices and researches discrepancies as needed

Knowledge, Skills And Abilities

• Excellent Customer Service, verbal and written communication (English language) skills
• Demonstrated ability to learn and operate office systems including telephone, copier, and computer systems
• Proficiency with Microsoft Office including Word, Excel, and MS Outlook

Education & Experience

• High school graduate or GED equivalent
• Customer service experience in Property/Hotel/Retail, Sales
• 1+ year Experience
• Proficiency with industry software such as Yardi (a plus)

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

Pay Rate

$25-27/hr

Equal Opportunity Employer