Resident Manager, 8 Spruce

About the role

As a Resident Manager on the 8 Spruce team, you'll be responsible for trouble shooting resident relation matters and supervising day-to-day operations. You'll lead the team, develop talent, drive communication, maintain property assets, supervise maintenance operations, inspect property conditions, execute preventive maintenance, manage unit turns, coordinate vendor work, report incidents, manage inventory, and process purchasing.

Responsibilities

• Lead the team — Set clear goals, expectations, and priorities; motivate staff and maintain a positive, collaborative environment.
• Develop talent — Identify training needs, implement solutions, and provide coaching to strengthen skills and performance.
• Drive communication — Ensure open communication within the team and across departments; share updates and encourage feedback.
• Maintain property assets — Oversee upkeep and condition of all physical assets.
• Supervise maintenance operations — Manage daily work of maintenance staff and support positive resident relationships.
• Inspect property conditions — Perform daily inspections to ensure all common areas are clean and well-maintained; schedule routine janitorial tasks.
• Execute preventive maintenance — Conduct regular interior and exterior preventive maintenance.
• Manage unit turns — Oversee move-out, scoping, repairs, and move-in to ensure units meet quality standards and documentation is submitted.
• Cook up vendor work — Arrange and supervise contractor repairs; escalate issues to GM/AGM as needed.
• Submit incident reports — Report emergencies, resident incidents, staffing issues, and unsafe conditions.
• Notify Ops and Compliance of any violations received.
• Manage inventory — Ensure maintenance supplies are stocked and tracked.
• Create POs for all orders, vendor services, and supplies.

Requirements

• 7+ years recent hands-on property management experience (Luxury property preferred)
• 5+ years supervisory experience
• Strong facilities/operations knowledge, including building systems
• Effective leadership skills with the ability to align and motivate teams
• Calm, solutions-oriented mindset in fast-paced, high-pressure environments with a drive to tackle difficult problems and take on increasing responsibility
• Technical proficiency in plumbing, electrical, mechanical, and basic construction
• Excellent time management and organizational skills
• Analytical problem-solving ability
• Experience with amenity spaces
• Strong communication skills with all levels of management
• High discipline and follow-through
• Multi-family experience preferred

Qualifications

• Passionate person who believes in helping others win by providing the resources and development necessary to grow
• Open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day
• Empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team's objectives
• Authentic. Bring your best self to work, let's do something amazing
• Flexible knowing and expecting that things change and that's what makes our business stronger

Skills

• Technical proficiency in plumbing, electrical, mechanical, and basic construction
• Strong leadership and supervisory skills
• Effective communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Problem-solving and analytical skills
• Knowledge of building systems and facilities management
• Experience with amenity spaces

Benefits

• Base Salary: $57.69 – 62.50 Hourly
• Exact compensation may vary based on skills, experience & location.
• May be eligible for discretionary year-end bonus.
• On-site residence not offered.
• Company-paid holidays.
• Retirement savings plan.
• Paid parental leave.
• Educational assistance.
• Mental health resources.

Pay

Base Salary: $57.69 – 62.50 Hourly

Schedule

Not specified