Resident Maintenance Technician

About the role

The Resident Maintenance Technician position at KNAPP involves providing comprehensive maintenance support for automated storage and retrieval systems and storage/picking systems located at customer sites. This role requires a high level of technical expertise and a commitment to maintaining optimal equipment performance.

Responsibilities

• Rectify electro-mechanical faults and provide specialist technical assistance
• Respond to emergency calls from customers
• Ensure safety in all activities and promote successful task completion
• Offer first-class service to customers, aiming for a first-time right policy
• Support the setup and calibration of precision automation equipment
• Build strong working relationships with customers and their operational teams
• Train customer's maintenance teams as needed
• Install conveyor and precision automation equipment
• Maintain quality of service by ensuring effective communication with customers
• Create and submit accurate reports and time sheets
• Manage spare parts usage and communicate with the KNAPP Spare Parts team
• Maintain proper care and maintenance of tooling and equipment
• Work flexibly and utilize skills effectively
• Operate hand tools and assemble parts onto equipment
• Follow set up instructions, assembly drawings, and checklists
• Show hands-on ownership of issues to achieve quick time resolution
• Perform risk assessments and appreciate health & safety considerations
• Communicate effectively with on-site management
• Operate network equipment interfaces (optional)

Requirements

• Associate degree in Electrical Engineering, Mechanical Engineering, Automation or related field
• 0-3 years of direct experience in repairs on various types of machinery systems
• 0-3 years of experience in equipment maintenance, modifications, and design
• Theoretical and operational experience in the repair, troubleshooting, and maintenance of PLC-based machinery
• Talent and commitment to provide unique interpretations or analyses of KNAPP systems
• Excellent communication and customer service skills
• Bilingual (English/Spanish or English/German) preferred but not required
• Strong problem-solving capabilities and process-oriented mentality
• Experience in reducing costs through processes and efficiencies

Qualifications

• Ability to work against a timeline to complete reactive repairs
• Interact with on-site management to keep them informed of repair and maintenance progress and address their concerns professionally
• Show hands-on ownership of issues to achieve quick time resolution
• Strong attention to detail and exceptional follow-up skills
• Computer literate with basic Microsoft Office skills
• Willingness to learn and adapt to changing role requirements
• Appreciation of cultural diversity
• Perform all other duties as assigned

Benefits

• Industry competitive compensation
• Great benefits with employer contributions including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability, and more!
• 401(k) with a generous employer match and no vesting!
• Paid vacation & holidays
• Profit sharing
• Paid parental leave
• Subsidized childcare
• Tuition reimbursement
• Pet insurance
• Corporate social responsibility including recycling, sustainability, and volunteering

Pay

Industry competitive compensation

Schedule

Flexible schedule with occasional weekend and overtime as required by work