Resident Maintenance Technician

About the role

The Resident Maintenance Technician position at KNAPP involves providing comprehensive maintenance support for automated storage and retrieval systems and storage and picking systems installed at customer sites. This role requires a blend of technical expertise and excellent customer service skills.

Responsibilities

• Rectify electro-mechanical faults and provide specialist technical assistance as a support technician
• Respond to emergency calls by the customer
• Ensure safety in all activities and promote successful task completion
• Provide first-class responses to customer inquiries, aiming for a first-time right policy
• Handle setup and calibration of precision automation equipment
• Create strong working relationships with customer and their operational agents to enhance Knapp's service
• Train customer's maintenance team as required
• Maintain quality of service by ensuring effective communication with customers
• Execute site quality procedures, safety procedures, and statutory procedures
• Participate in regular meetings to discuss activities and progress
• Ensure proper care and maintenance of tooling and equipment
• Provide flexibility and utilize skills effectively
• Ensure accurate and legible time sheets and documents submitted to Knapp on a bi-weekly basis for approval

Requirements

• Associate degree preferably in Electrical Engineering, Mechanical Engineering, Automation or related field
• 0-3 years direct experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic, and hydraulic systems
• 0-3 years experience in equipment maintenance, modifications, and design
• Theoretical and operational experience in the repair, troubleshooting, and maintenance of PLC-based machinery, highly automated, and robotic equipment and control systems
• Talent and commitment to provide a unique interpretation or analysis of KNAPP systems to customers
• Excellent communication and customer service skills with both internal and external customers
• Computer literate with basic Microsoft Office skills
• Willingness to learn and adapt to changing role requirements
• Strong problem-solving capabilities and process-oriented mentality
• Hands-on experience and a team player committed to improving processes

Qualifications

• Ability to work against a timeline to complete reactive repairs
• Interact with on-site management, keeping them informed of repair and maintenance progress and addressing their concerns professionally
• Show hands-on ownership of issues to achieve quick time resolution
• Adequate attention to detail and exceptional follow-up skills
• Strong mechanical aptitude, including the ability to read assembly drawings
• Ability to operate hand tools and assemble parts onto equipment
• Follow set up instructions, assembly drawings, and checklists

Skills

• Basic field wiring
• Machine calibration and system testing
• Operating hand tools and assembling parts onto equipment
• Following set up instructions, assembly drawings, and checklists
• Strong attention to detail and exceptional follow-up skills
• Excellent communication and customer service skills
• Computer literate with basic Microsoft Office skills
• Willingness to learn and adapt to changing role requirements
• Strong problem-solving capabilities
• Process-oriented mentality
• Network equipment interfaces (a plus)

Benefits

Industry competitive compensation, great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability, and more! 401k with a very generous employer match and no vesting!

Pay

Industry competitive compensation

Schedule

Flexible schedule

Benefits

• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid vacation & holidays
• Profit sharing
• Paid parental leave
• Subsidized child-care
• Tuition reimbursement
• Pet insurance
• Corporate social responsibility including recycling, sustainability, and volunteering