Resident HPC HW Technician Specialist

Location: Oklahoma City, Oklahoma (Onsite)

About the role

In this role, you will support a supercomputer system at a customer site in Oklahoma City. Reporting 3-4 days per week, you will work with both the customer and remote teams to maintain system availability and uptime to meet service level agreements. This position involves daily break-fix work, including extensive troubleshooting and hardware component replacement.

Responsibilities

• Maintain Linux Supercomputer systems availability for the customer.
• Perform hardware diagnostics and repairs as required.
• Gather data, perform analysis, and escalate problems to higher-level support groups and management.
• Work under the direction of a Project/Technical Manager and with customer representatives.
• Provide technical and operational support and guidance to the customer.
• Contribute to knowledge tools and ensure project learnings are documented and shared.
• Provide advice on solution and integration opportunities.

Requirements

• Bachelor of Arts/Science or an equivalent degree in computer science or a related area of study. Without a degree, an additional three years of relevant professional experience is required (8+ years total).
• 5+ years of Linux HPC-related experience, with a focus on large-scale HPC system administration and hardware support.
• Strong experience with current versions of Linux/Unix operating systems, file systems, networking, and security (such as Redhat/CentOS or its equivalent).

Preferred Qualifications

• Working knowledge of or experience with Linux operating systems (RHEL or SLES).
• Ability to work effectively in a team environment.
• Interpersonal, customer relations, and problem-management skills, with the ability to remain professional under pressure.
• Ability to clearly document processes and procedures.
• Ability to diagnose complex technical problems to their root cause in a multi-technology environment.
• Demonstrated use of consulting skills including questioning, listening, and influencing.
• Ability to conduct or lead status and technical interchange meetings with clients.

Work Environment

This role requires occasional travel for training and hardware repairs in Denver, CO.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.