Resident Health Services Coordinator (Bella Terra-1290/Cochrane Village-1363)

What we offer

• Comprehensive benefits package including medical, dental, vision, disability and life insurance, and a 403(b) retirement plan with a 5% match.
• Generous vacation accrual, holiday schedule, and work schedule flexibility.
• Competitive salaries and flexible start times (for REM Onsite Positions).
• EAP – Mental Health, Financial and Legal Services.
• $1,500 Employee Referral Program.
• EAH University, an in-house training program.

Position Overview

• Assists residents in achieving housing stability, improved health outcomes, and overall wellbeing.
• Engages residents with culturally responsive service navigation, health-related support, and community-building activities.
• Connects residents to existing social services, examines needs for on-site services, and explores ways to bring programs to the property.
• Serves as a bridge between residents, property management, service providers, Managed Care Plans (MCPs), and community-based organizations.
• Supports residents in addressing social drivers of health, including food security, transportation, benefits access, and housing stability.
• Coordinates and oversees the delivery of other resident services and program activities.
• Maintains collaborative relationships with property managers and REM staff.
• Participates in special initiatives, such as scholarships and digital learning.
• Assists with recruiting and coordinating volunteers and vendors.
• Promotes resident leadership, peer support, and community connection; supports culturally relevant programming and contributes to trauma-informed, equity-centered service delivery.
• Interfaces regularly with provider agencies, public agencies, and community volunteer groups.
• Maintains accurate, timely documentation of resident engagement, service coordination activities, and budgets.
• Adheres to confidentiality, HIPPA, fair housing, and organizational policies.
• Attends department and company meetings, trainings.
• Participates in EAH’s Injury and Illness Prevention Plan.

Qualifications

• Bachelor’s degree in social services, public health, or related field.
• 3 to 5 years’ experience in human services, community-based work, CHW roles, including at least two years’ experience with supportive housing or social services.
• Lived experience or deep familiarity with the communities served.
• Valid driver’s license and DMV clearance.
• Must have access to reliable transportation.
• If using own vehicle, must maintain own auto insurance in accordance with EAH minimum requirements.
• Desirable additional qualifications: Community Health Worker (CHW) certification or willingness to obtain certification, Master’s degree in Social Work, Public Health, or related field, Familiar with local, state, and federal housing regulations, Familiarity with funding sources for housing and programs, Familiarity with Medi-Cal, CalAIM, MCPs, or county service systems, Ability to manage multiple priorities, including complex and time sensitive projects, Bilingual/multilingual, a plus.