Resident Experience Director

About the role

Own the resident experience—and the memories that follow. Design and lead best-in-class programming that reflects the Revel brand. Lead a hospitality team that delights residents, families, and prospects.

Responsibilities

• Develop the resident experience strategy and calendar; align to health, engagement, and retention goals.
• Oversee hospitality standards, first impressions, transportation, and the Homecoming onboarding program.
• Hire, train, and coach the Resident Experience team; collaborate with Sales/Marketing and vendors.
• Manage budgets and inventory; serve as Manager on Duty as needed.

Requirements

• 3+ years in program/curriculum development (hospitality, education, senior living, or similar).
• 1+ year in a leadership role.
• Calm, data-informed decision-maker with excellent interpersonal skills.
• Comfortable with MS Office and mobile/office tech; valid driver’s license.

Benefits

• Paid holidays, vacation, and sick time (eligibility varies for part-time and full-time).
• Medical, dental, and vision insurance (full-time employees).
• On Demand Pay.
• Complimentary meals and guest suite privileges.
• Professional development opportunities.
• Community involvement through nonprofit partnerships and volunteer opportunities.

Revel Communities is an Equal Opportunity Employer. We celebrate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, or genetic information.