Director of Resident Experience

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members. We are looking for a Director of Resident Experience to join our amazing team! Responsibilities: Manages all aspects of the Resident Experience ProgramCreates and organizes programs for group, individual and one-on-one activities based on the residents' individual needsResearches, evaluates, approves, develops, and modifies community events and programs, according to the resident's interestsPrepares and publishes the monthly Resident Experience event calendar. The calendar will be made available to all residents and families by the first (1st) of each monthCoordinates scheduled activities with other departments, sometimes partnering with marketing to hold events during the monthUtilizes LifeLoop to produce and publish monthly calendarsIdentify and evaluate personal, emotional, mental, and environmental concerns that prevent or limit a resident's full use of medical and restorative careInvites, engages, and encourages participation from all residents to the extent they are comfortable participatingManages departmental needs and goals within the department budgetAssist in recruiting, hiring, orienting, training, supervising, and evaluating of team membersRecruits, researches, and approves schedules and supervises programs, leaders, general contractor entertainers, volunteers, religious professionals and vendorsServes as the ‘Manager on Duty' as assigned and follows the description of the ‘Manager on Duty' while having this responsibilityRecruit, orient, train, and supervise Resident Experience team members and community volunteers, maintaining related records. Working with other department heads on their volunteer needsMay drive the company bus, van or vehicle for various reasons as required by the communityMay perform other duties as assigned Requirements Bachelor's degree from a four-year college or university; or 2 years related experienceCompletion of all applicable certifications and requirements from the licensing agencyAble to clearly communicate and present information verbally, in writing and through pictures. Can accurately communicate the chosen message, providing the necessary detail(s) under any circumstanceStrong leadership skills, including but not limited to, being able to effectively supervise a team, communicate expectations, have ongoing and regular performance conversations, coach and document performance strengths and challenges, and complete performance reviews as per company policy and expectationsDemonstrates an ability to use independent judgement and discretion to make decisions designed to achieve company expectations and goals for the communityAble to operate standard office equipmentAbility to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, email, social media, Resident experience software platformsPosition requires driving responsibilities; must possess a valid driver's license with an acceptable driving recordMust be in compliance with a company motor vehicle policy standardAble to think creatively and independently to meet worthwhile objectivesAble to be innovative to create and generate solutions and programsAble to take action in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topicsAble to define realistic and specific goals and objectives. Able to define tasks and deliverables necessary to meet goals. Can assign resources and set priorities to meet goalsAble to research and identify various possibilities to aid in reaching decisions necessary to meet goalsIdentifies, obtains, and effectively allocates the resources required to achieve applicable goalsAble to relate to routine operations in a manner that is consistent with existing solutions to problems. Conform to and communicate established policies and proceduresBuild and maintain productive, work-focused relationships with team members, residents, families, referral partners, the executive team, as well as within the communityAble to work with people in such a manner to support the company's culture, build high-morale teams, work in a team setting to accomplish goals and get resultsFunction as a role model for team members by being punctual, neat, clean, and professional in appearanceAbility to work varied schedules to include weekends, evenings, and holidays Benefits We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years. Application Deadline: We anticipate reviewing applications through October 14th, 2026. Compensation: $65,000.00-$68,000/year