Resident Experience Director

About the role

Own the resident experience—and the memories that follow. Design and lead best-in-class programming that reflects the Revel brand. Lead a hospitality team that delights residents, families, and prospects.

Responsibilities

• Develop the resident experience strategy and calendar; align to health, engagement, and retention goals.
• Oversee hospitality standards, first impressions, transportation, and the Homecoming onboarding program.
• Hire, train, and coach the Resident Experience team; collaborate with Sales/Marketing and vendors.
• Manage budgets and inventory; serve as Manager on Duty as needed.

Requirements

• 3+ years in program/curriculum development (hospitality, education, senior living, or similar).
• 1+ year in a leadership role.
• Calm, data-informed decision-maker with excellent interpersonal skills.
• Comfortable with MS Office and mobile/office tech; valid driver’s license.

Benefits

• Paid holidays, vacation, and sick time (eligibility varies for part-time and full-time).
• Medical, dental, and vision insurance (full-time employees).
• On Demand Pay.
• Complimentary meals and guest suite privileges.
• Professional development opportunities.
• Community involvement through nonprofit partnerships and volunteer opportunities.