Resident Experience Coordinator

Join the team launching Redmond's newest luxury apartment community at Rove, a brand-new 217-unit luxury mid-rise in the heart of Downtown Redmond. PCP Elevate is a multifamily property management company dedicated to creating elevated living experiences in high-growth lifestyle markets, with a strong focus on resident satisfaction, team development, and operational excellence.

About the role

We are seeking an energetic, driven, and relationship-focused Resident Experience Coordinator to serve as the first point of contact for residents, fostering a welcoming community atmosphere and delivering exceptional concierge and barista services.

Responsibilities

• Serve as the first point of contact for residents, fostering strong relationships and promoting a welcoming community atmosphere.
• Provide personalized concierge services, including local recommendations, event reservations, and assistance with lifestyle needs.
• Facilitate resident requests related to their homes, such as coordinating housekeeping, maintenance, and other personalized services.
• Provide excellent customer service and information to residents, prospective residents, vendors, contractors, and visitors.
• Promote positive and proactive resident relations by enhancing the living experience.
• Assist in planning and attending resident events.
• Respond to complaints, follow up on work orders, and address general customer service needs.
• Provide coffee and barista services, including preparing coffee, specialty lattes, and espresso for residents and guests.
• Manage the front desk and maintain the cleanliness of the front lobby.
• Enforce access control and visitor management.
• Monitor security cameras, walk the property, and adhere to all security protocols.
• Maintain situational awareness to identify suspicious activity, safety hazards, and security concerns.
• Receive, log, and distribute packages for residents.
• Conduct yourself in a manner representative of the community, as this role serves as a primary contact between residents, prospective residents, and the company.
• Other duties as assigned.

Requirements

• High school education or equivalent is required; a college degree or equivalent is preferred.
• Working knowledge of Word, Excel, and Internet Explorer.
• Excellent interpersonal, motivational, writing, management, and leadership skills.
• Outgoing, friendly personality with good organizational skills, follow-up, and follow-through.
• Ability to handle multiple tasks at one time.
• Exceptional communication, customer service, and people skills.
• Self-motivated; can work independently and is detail-oriented.
• Marketing and budgeting experience.
• Hotel, hospitality, or other service experience is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive medical benefits package.
• Retirement savings plan with company match.