Resident Experience Coordinator

About the role

The Resident Experience Coordinator is responsible for all resident activities of a given managed community including coordinating all internal and external resident activities, creating the monthly activity calendar, arranging outside entertainment, assessing resident preferences, and guiding program to meet their needs and communicating with the management company on all appropriate matters.

Essential Functions

• Assess resident interest and activity needs at time of move-in and ongoing by completing the Resident Interest Worksheet and meeting with all new residents within 7 days of move-in to determine what level of activities residents request to be a part of.
• Orient all residents to activity program and how to access activities.
• Coordinate and carry out resident activities on a daily basis within budget limitations.
• Develop a calendar of events before the beginning of the month to stimulate residents in the areas of intellectual, physical, spiritual, and social needs.
• Promote all activities within the building in order to improve resident participation.
• Follow schedule as written with minimal change and cancellation.
• Arrange entertainment within budgetary allotments to come into the building for residents' enjoyment.
• Comply with spending budget on activity supplies and entertainment.
• On a quarterly basis, hold an event that may be used for marketing efforts. These resident events will also serve as marketing events as they involve the entertainment of our residents. Work with the Community Relations Director and other management staff to organize these events which include planning, advertising, set-up and clean-up.
• Provide and staff transportation for resident activities and other needs. Resident outings will be scheduled on the monthly calendar and will include site-seeing trips, destination locations, and medical trips. Coordinate any activity outings and any medical visit transportation with the assisted living community.
• Ensure they and any employees reporting to them work in a safe manner and that unsafe actions are managed. Compliant with Safety Committee Standard. Should workplace injuries occur, the Department Heads and Directors are to assist the Executive Director when required with the investigation, return to work, and management of the injured worker communications with care provider and the management company.
• Foster teamwork with co-workers, show initiative in overcoming obstacles, take actions which assist others beyond job responsibilities, and have a positive impact on co-workers, residents, and visitors.
• Perform other duties as assigned or needed.

Education and Experience

• High School Diploma or equivalent required.
• Associate or Bachelor's Degree strongly preferred in Social Service, Business, or a field related to the position.
• Must have proven management experience and ability to manage staff.
• Minimum of three years' experience in assisted living preferred.
• Experience with Microsoft Word and Excel preferred.

Benefits

• Medical, Dental and Vision benefits
• Paid Time Off
• 401k Retirement Plan & Life Insurance
• Team Member Assistance Program