Resident Experience Ambassador (Part Time - Weekends)

About the Role

The Experience Senior Living Team is comprised of dynamic professionals fueled by their passion to empower people as they grow older to live life to the fullest. As a Resident Experience Ambassador, you will play a key role in enhancing the lives of residents, their families, and team members through engaging activities and personalized support.

Responsibilities

• Help facilitate socials, games, crafts, cooking, movies, outings, outdoor time, and many other activities as per the monthly/daily schedule.
• Work with the Resident Experience team to bring new and exciting ideas, and encourage others to offer new suggestions for the monthly planned program(s).
• Assist in creating and adjusting the Resident Experience plan for each resident.
• Ensure that each resident has been given a copy of the monthly activity calendar.
• Invite, engage, and encourage participation from all residents to the extent they are comfortable.
• Assist in bringing residents to and from all activities.
• Use Lifeloop to document all attendance at planned activities and 1:1 interactions.
• Identify and report to the Resident Experience Director any personal, emotional, cognitive, or environmental concerns that prevent or limit a resident’s ability to participate in activities.
• Maintain a customer focus, treating others with respect and integrity.
• May drive the company van or vehicle for various reasons as required by the community.
• Perform other duties as assigned.

Requirements

• Previous experience in organizing activities or event planning preferred.
• One (1) to two (2) years of working with seniors preferred.
• Demonstrates ability to use independent judgement and discretion to make decisions in the best interest of the resident.
• Ability to communicate verbally, in writing, and through pictures when necessary.
• Able to operate standard office equipment.
• Ability to utilize technology effectively, including computers, iPad/tablet, Word programming, internet access, email, social media, and Resident Experience software platforms.
• Must possess a valid driver’s license with an acceptable driving record per company’s Motor Vehicle Policy.
• Able to think creatively and independently to meet worthwhile objectives.
• Able to be innovative in creating and generating solutions and programs.
• Able to act in solving problems while exhibiting judgment and a realistic understanding of issues, even when dealing with emotional topics.
• Identifies, obtains, and effectively allocates resources required to achieve applicable goals.
• Able to relate to routine operations in a manner consistent with existing solutions to problems.
• Able to work in a team setting to accomplish goals and get results.
• Expected to represent the Resident Experience department by being punctual, neat, clean, and professional in appearance.
• Ability to work varied schedules, including weekends, evenings, and holidays.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability (STD/LTD) and life insurance, including voluntary life options.
• 401k with employer matching.
• Paid holidays.
• Up to 20 days of PTO in the first three years.