Resident Experience Ambassador

Responsibilities

• Help facilitate socials, games, crafts, cooking, movies, outings, outdoor time, and many other activities as per the monthly/daily schedule
• Work with the Resident Experience team to bring new and exciting ideas, and to encourage others to offer new suggestions, to add to the monthly planned program(s)
• Create and adjust the Resident Experience plan for each resident
• Ensure that each resident has been given a copy of the monthly activity calendar
• Invite, engage, and encourage participation from all residents to the extent they are comfortable participating
• Absorb residents to and from all activities
• Use Lifeloop to document all attendance both at planned activities and 1:1 interactions
• Identify and report to the Resident Experience Director and personal, emotional, cognitive, and environmental concerns that prevent or limit a resident's ability to participate in any activity
• Able to maintain a customer focus, treating others with respect and integrity
• May drive the company van or vehicle for various reasons as required by the community

Requirements

• Previous experience in organizing activities or event planning preferred
• One (1) to two (2) years of working with seniors preferred
• Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the resident
• Able to communicate verbally, in writing, and through pictures when necessary
• Able to operate standard office equipment
• Able to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, email, social media, and Resident Experience software platforms
• The position requires driving responsibilities; must possess a valid driver's license with an acceptable driving record per company's Motor Vehicle Policy
• Able to think creatively and independently to meet worthwhile objectives
• Able to be innovative to create and generate solutions and programs
• Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues
• Able to use reason, even when dealing with emotional topics
• Identifies, obtains, and effectively allocates the resources required to achieve applicable goals
• Able to relate to routine operations in a manner that is consistent with existing solutions to problems
• Able to work with people in such a manner to support the company's culture, work in a team setting to accomplish goals and get results
• Expected to represent the Resident Experience department by being punctual, neat, clean, and professional in appearance
• Able to work varied schedules to include weekends, evenings, and holidays

Benefits

• Full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years