Resident Experience Ambassador

About the role

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members. The Resident Experience Ambassador joins this amazing team to help create engaging activities and support residents’ well‑being.

Responsibilities

• Facilitate socials, games, crafts, cooking, movies, outings, outdoor time, and many other activities according to the monthly/daily schedule.
• Collaborate with the Resident Experience team to generate new ideas and encourage suggestions for the monthly program(s).
• Assist in creating and adjusting the Resident Experience plan for each resident.
• Ensure each resident receives a copy of the monthly activity calendar.
• Invite, engage, and encourage participation from all residents to the extent they are comfortable.
• Assist in transporting residents to and from activities.
• Use Lifeloop to document attendance at planned activities and one‑on‑one interactions.
• Identify and report personal, emotional, cognitive, and environmental concerns that limit a resident’s ability to participate.
• Maintain a customer‑focused attitude, treating others with respect and integrity.
• May drive the company van or vehicle as required by the community.
• Perform other duties as assigned.

Requirements

• Previous experience in organizing activities or event planning preferred.
• One (1) to two (2) years of experience working with seniors preferred.
• Ability to use independent judgment and discretion to act in the best interest of residents.
• Strong verbal, written, and visual communication skills.
• Proficiency with standard office equipment.
• Effective use of technology, including computers, iPad/tablet, Word, internet, email, social media, and Resident Experience software platforms.
• Valid driver’s license with an acceptable driving record per company Motor Vehicle Policy.
• Creative and independent thinking to meet objectives.
• Innovative problem‑solving and solution generation.
• Sound judgment and realistic understanding of issues, including emotional topics.
• Ability to identify, obtain, and allocate resources to achieve goals.
• Consistent approach to routine operations and problem resolution.
• Team‑oriented mindset that supports company culture and achieves results.
• Professional appearance—punctual, neat, clean.

Schedule

• Ability to work varied schedules, including weekends, evenings, and holidays.

Benefits

• Medical, dental, and vision insurance
• Short‑term and long‑term disability (STD/LTD)
• Life and voluntary life insurance
• 401(k) with employer matching
• Paid holidays
• Up to 20 days PTO in the first three years