Resident Events Coordinator (Lifestyle Ambassador)

About the Role

Sentral is building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work.

Responsibilities

• Provide the highest level of customer service to anyone who enters the community
• Greet all residents and visitors to provide directions and assistance
• Execute resident check-ins efficiently and courteously
• Articulate guest policies and provide liability waivers for first-time guests
• Remain visible, accessible, and available to residents and guests to promptly resolve any inquiries
• Drive resident satisfaction and retention within the community by delivering the highest level of hospitality
• Coordinate onsite events and activities, and identify avenues to increase resident participation
• Oversee and process amenity space reservations and cabana towel services
• Spearhead scheduling of all Lifestyle program activations initiatives
• Coordinate scheduling of 3rd party services
• Assist with food and beverage handling
• Perform routine walk-throughs of the facility to ensure safe & appropriate operation of equipment
• Support other inter-department or cross-department projects as needed
• Perform other related duties and assignments as needed and assigned

Requirements

• High school diploma or GED
• 4+ years food and beverage experience required
• Toast, Square, Micros POS (point of sale) experience a plus
• Food handling certificate a plus
• Microsoft Office Suite (Word, Excel, Outlook)
• Great time management and organizational skills
• Strong decision-making and problem-solving skills
• Superior interpersonal and relationship building skills
• Excellent communication skills
• Ability to work a flexible schedule, including evenings and weekends

Schedule

This is an in-person position located in downtown Los Angeles, CA. The shift schedule is Wednesday-Sunday from 11:30am-8pm.

Benefits

• Multiple medical, dental, and vision health plan options beginning the first month after your start date, including one fully company-paid plan (no monthly premiums for you), with HSA and FSA options
• 401(k) with 4% company match, eligible after three months of employment
• 11 paid holidays plus 8 different types of paid time off (PTO), including personal days with no waiting period, one floating holiday each year, and Enrichment Hours for volunteering or career development
• Travel discounts for team members, friends, and families when staying at a Sentral community
• Discounted rates on pet insurance, attractions, rental cars, shows, events, and more

Physical Requirements

• Stand behind a desk for the majority of an 8-hour shift
• Move body in repetitive motions for extended periods of time
• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property as needed
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen