Resident Engineer, Onsite Customer Support

About the role

We are looking for someone to represent YNA at the customer location in Kansas City, MO, and provide all the required and needed support to keep the customer protected for any eventuality with the products supplied.

Responsibilities

• Customer In-plant Issue Management
• Monitor product quality at customer plant, including where applicable audits, repair, and on-hold vehicles
• Initially analyze all quality/design/logistics concerns and inform proper USOEM BU project team member for corrective actions
• Initiate root cause analysis process for identified quality issues using Global Quality Reporting System (GQRS)
• Implement containment activity, i.e., rework, sorting, yard audits, Return Material Authorization (RMA)
• Complete and submit Quality Authorized Rework (AR) packages to kick-off rework
• Absorb production trial runs
• Obtain Part Submission Warrant (PSW) functional approval as required
• Maintain supply of repair parts/materials
• Provide assistance with repairs at the customers site as needed
• Reconcile Parts per Million (PPM)'s with customer contacts
• Customer In-plant Continuous Improvement Initiatives
• Implement initiatives defined by Customer and USOEM BU team members
• Participate in vehicle reviews, line audits, process reviews and provide a summary of the initiatives for the project team
• Attend plant warranty meetings and presentations and arrange for appropriate USOEM BU personnel to report top warranty issues as required
• Communication Activities
• Attend on-site customer meetings and report on USOEM BU issues as required
• Provide affiliate and project team with reject notifications
• Notify US OEM BU Warranty Analyst of customer plant requests to expedite analysis of warranty parts return
• Maintain issues tracking in GQRS for Quality and monitors issues in Business Engineering Application Management System (BEAMS) for Engineering
• Ensure issue closure with all affected parties
• Develop and maintain relationships with key customer personnel
• Arrange for USOEM BU management support of customer meetings (e.g., monthly IQ) if required
• Meet with Customer Engineering and Incoming Quality organization weekly/as required to set/review priorities
• Perform and distribute results of returnable inventory verification from each of the applicable customer facilities twice per year if required by customer
• Participate in program team meetings as appropriate
• Relay engineering issues to the appropriate engineer and follow through resolution
• Launch Support
• Assist the launch team with supporting builds and attend customer launch issues reviews and drive issues to closure
• Assist the launch team with reviewing product readiness

Qualifications

• Associates degree or diploma quality engineering, electrical engineering, or related field
• Experience in assessment of quality issues, implementation of containment activities and root cause analysis problem solving techniques
• Ability to work full time on-site
• PREFERRED: Manufacturing experience and experience in automotive launch of electrical distribution systems preferred

Benefits

A glimpse of your potential
Hands-on, practical experience
Direct exposure to and guidance from industry experts
Opportunities to expand your professional network
A supportive and secure environment for learning
Competitive compensation

Pay

Competitive compensation

Schedule

Full-time on-site

Skills

Quality engineering, electrical engineering, or related field

Company Description

Yazaki is a global leader in the research, development and delivery of vehicle power and data solutions. Yazaki works with virtually every major auto manufacturer in the world, and we've strived to maintain strategic and stable growth throughout our 83-year history. Today, we're on the lookout for energetic people with the potential to perform, as well as the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.

Yazaki Culture

Here at Yazaki, we foster a culture that embodies the Yazaki Spirit: Fortitude, Service Mindset and Foresight. We are goal driven with a high level of perseverance and ability to adapt as we engage with each other and our customers. We connect with each other to help our partners succeed while holding ourselves and others accountable. We work to make the complex simple seeing around corners to anticipate the needs of our internal and external customers.

Equal Opportunity Employer

Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment.