Resident Engineer

About the role

As a Resident Engineer, you will provide first-class maintenance support to customers on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at the Customer’s location. You will work as part of a team to maximize equipment utilization and efficiency, assist in developing and implementing processes to maintain proper utilization and functionality, and bring industrial Electrical/Mechanical expertise to bear on electro-mechanical faults and preventative maintenance operations.

Responsibilities

• Investigate and rectify electro-mechanical faults and provide preventative measures for proper operation of equipment based on design specifications
• Provide emergency breakdown and specialist engineering expertise
• Establish and calibrate automation equipment and analyze the results of precision testing
• Provide engineering expertise for the installation of conveyor and precision automation equipment
• Monitor systems and supplied equipment to ensure proper care and functionality, reacting to observed needs of the system based on design specifications
• Perform mechanical strip-down/re-assembly, wiring, machine calibration and system testing and analyzing according to system design requirements
• Oversee updates to various types of machinery systems and provide instruction related to proper engineering specifications
• Engineer equipment modifications and designs to complete troubleshooting of PLC-based machinery and highly automated robotics equipment and control systems
• Respond to emergency calls by Customer
• Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of tasks
• Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy
• Handle set up and calibration of precision automation equipment
• Create strong effective working relationships with Customer and their operational agents to enable KNAPP to provide superior service
• Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship
• Train customer’s maintenance team as required
• Maintain quality of service by ensuring effective communication with customers
• Ensure that reports are well written and legible
• Execute site quality procedures, safety procedures, and any statutory procedures
• Participate in regular meetings to discuss activities and progress
• Provide specialist maintenance service support to the Customer’s installed system
• Ensure that all spare parts usage issues are logged appropriately and promptly with the KNAPP Spare Parts team
• Ensure proper care and maintenance of the tooling and equipment are provided
• Ensure that all time sheets and documents are accurate and legible; to be submitted to KNAPP on biweekly basis for approval

Requirements

• Bachelor’s degree preferably in Electrical Engineering, Mechanical Engineering, Automation or related field
• 3+ years direct experience preferred
• 3+ years demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred)
• 3+ years experience in equipment maintenance, modifications and design preferred
• Theoretical and operational experience in the repair, troubleshooting and maintenance of PLC-based machinery, highly automated and robotic equipment and control systems
• Talent and commitment to provide a unique interpretation or analysis of systems to customers
• Strong communication skills both written and verbal
• Excellent customer service skills
• Bilingual (English/Spanish) and/or (English/German) preferred but not required
• Strong problem-solving capabilities
• Process-oriented mentality
• Network equipment interfaces, a plus
• Hands-on experience and a team player committed to improve processes
• Experience in reducing costs through processes and efficiencies

Working Conditions and Environment

• Authorization to work in the U.S.; passport or ability to obtain passport
• Professional etiquette is required at all times
• Travel required up to 10%
• Weekends and overtime as required by work
• Physical requirements may include sitting, squatting, walking for long distances, reaching out to arm’s length, reaching overhead, climbing ladders, climbing stairs, working at heights, lifting up to 100 pounds, and reading

Benefits

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability
• 401k with a very generous employer match and no vesting
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance