Resident Director

JOB SUMMARY

The Resident Director is a live-in professional responsible for the operation of a residence hall housing up to 221 residents. The Resident Director is responsible for shaping the environment and experiences of residential students by providing services and programs that focus on best practices in student housing and student development theory. The position reports to the Associate Director of Housing & Residential Life.

Major Duties

• Cultivate a positive and engaging living environment that fosters belonging, encourages relationship-building, and supports student success within the residential community.
• Maintain visibility and accessibility by attending community events, touring residence halls regularly, and interacting consistently with residents.
• Provide personal, academic, social, and career-related support to students while connecting them with appropriate campus resources and services.
• Utilize institutional data and collaborate with faculty, staff, and campus partners to assess student needs and implement programs that support student engagement and living-learning initiatives.
• Support special academic and student success groups within the residence hall, including honors programs and student achievement initiatives.
• Supervise resident assistants and graduate assistants by conducting staff meetings, one-on-one sessions, professional development activities, and performance evaluations.
• Ensure staff appropriately address, document, and follow up on student behavioral concerns while supporting strategies that promote student achievement and engagement.
• Review incident and police reports, adjudicate student conduct cases, monitor sanctions, and provide proactive educational interventions that encourage responsible decision-making.
• Respond effectively to emergencies and crises, provide leadership during on-call situations, assist students in distress, and implement university policies, procedures, and safety protocols.
• Perform administrative responsibilities including managing room assignments, check-ins and check-outs, maintenance follow-ups, emergency contact records, damage billing processes, and environmental assessments of residence halls.
• Participate in departmental committees, staff recruitment, training, professional development activities, summer assignments, and enrollment initiatives that support university housing operations.
• Demonstrate professionalism by serving as a positive role model, practicing ethical stewardship of university resources, promoting diversity and inclusion, maintaining collaborative professional relationships, and completing additional duties as assigned.

Knowledge Required by the Position

• Ability to work collaboratively with departmental and university personnel and administration
• Demonstrated ability to participate in public relations activities, to include television and radio interviews, and press conferences, as appropriate
• Demonstrated ability to handle high levels of stress and anxiety
• Demonstrated knowledge of NCAA and SIAC rules and regulations governing recruitment, eligibility and related functions
• Excellent communication and interpersonal skills

Physical Demands/Work Environment

• The incumbent will be required to live in the residence hall for 12 months per year.
• Regularly required to sit and/or stand, use hands and fingers, handle or feel objects, tools or controls, reach with hands and arms, and talk or hear; lift and/or move up to 20 pounds
• Occasionally lift 20 pounds overhead and 40 pounds from waist to shoulder
• Specific vision abilities required include close, distant color vision, depth perception, and the ability to adjust focus
• Noisy environment with noise level usually low to moderate

Minimum Qualifications

• Bachelor's degree
• At least two years of experience planning events/programs, preferably in educational settings
• Experience using Microsoft Office Suite or Google Suite platforms (e.g., email, word processing, spreadsheets, PowerPoint, calendar)
• The incumbent must have the ability and willingness to assume shared responsibility for the residence hall system-wide on-call duty and respond to crises and emergencies
• The incumbent must have strong interpersonal, written, and verbal communication skills

Prior Experience Preferred

• Master's degree