Resident Coordinator-Raven

About the role

We believe great communities are about more than buildings—they’re about people. Our Resident Coordinators play a key role in creating welcoming, connected communities where residents feel valued, supported, and at home.

Responsibilities

• Create a Great Resident Experience Plan and coordinate engaging resident events, activities, and programs based on the interests and needs of the community.
• Build strong relationships with residents by listening to their needs, gathering feedback, and finding ways to improve their experience.
• Help create a welcoming and positive community atmosphere from move-in and beyond.
• Aid the leasing team in creating an exceptional move-in experience, including welcome gifts, resident introductions, and move-in checklists.
• Connect Residents With Resources
• Help residents access valuable community and social services, including financial, educational, medical, and other resources.
• Serve as a trusted point of contact when residents need assistance navigating community resources.
• Be the Connection Between Residents & Maintenance
• Act as a key point of contact for residents regarding maintenance needs and service requests.
• Communicate resident concerns to the service team and ensure residents receive timely updates.
• Partner with property management and maintenance teams to help ensure resident concerns are addressed promptly and professionally.
• Build Community Engagement
• Create and manage engaging social media content targeted toward residents.
• Track resident interactions, event participation, and feedback to help identify opportunities to improve community programs.
• Collaborate with the property management team to develop new ideas that increase resident engagement and satisfaction.

Requirements

We're looking for someone who is friendly, organized, dependable, and genuinely enjoys working with people. You'll Be Successful In This Role If You Have Excellent customer service and interpersonal skillsStrong written and verbal communication skillsThe ability to build positive relationships with residents, coworkers, vendors, and service providersStrong organizational skills and attention to detailThe ability to handle multiple priorities in a fast-paced environmentProficiency with Microsoft Office, including Word, Excel, and PowerPointA positive, professional, and solutions-oriented attitude

Qualifications

• No degree required
• At least 1 year of experience preferred
• Experience in property management, hospitality, customer service, social services, resident services, or a related field is a plus
• Bilingual in Spanish and English strongly preferred

Skills

Excellent customer service and interpersonal skills
Strong written and verbal communication skills
The ability to build positive relationships with residents, coworkers, vendors, and service providers
Strong organizational skills and attention to detail
The ability to handle multiple priorities in a fast-paced environment
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint
A positive, professional, and solutions-oriented attitude

Benefits

We Offer a Competitive Benefits Package
15 Paid Vacation Days
6 Paid Sick Days
11 Paid Holidays
Medical, Dental & Vision Insurance — eligible immediately
Health Savings Account (HSA)
Short-Term Disability
Basic Life Insurance
Pet Insurance
401(k)
And more!

Pay

TBD

Schedule

TBD