Resident Coordinator, Optima Signature

About the role

As a Resident Coordinator at Optima Signature, you will focus on delivering 5-star service through resident customer service, strategizing innovative ideas for resident retention, and growing your knowledge of real estate.

Responsibilities

• Provide superior customer service for all resident inquiries and timely response to issues
• Aid with resident retention, renewal programs, and community events
• Oversee virtual concierge program, package delivery operations, reputation management, and resident satisfaction program
• Aid in managing on-site programs to ensure compliance with the resident app, parking, storage, amenity reservations, virtual concierge, and more
• Deliver concierge-level service to residents that creates an unmatched experience and promotes strong resident retention, increased revenue, and promotes a positive reputation
• Coordinate the resident move-in experience and assist with introducing building technology
• Maintain accurate and thorough knowledge of all the aspects of the community, specifically in all areas of leasing and pricing information, availability, amenities, surrounding areas, and lifestyle
• Participate in marketing efforts and resident functions, and brainstorm additional ideas for driving traffic to the property
• Respond to phone, email, and in-person inquiries to identify needs of prospects and residents
• Ensure apartments look beautiful for showings and move-ins
• Review all social channels
• Conduct outreach marketing
• Work a flexible schedule to include weekends, evenings, and holidays
• Assist as a backup leasing consultant - Identify client interests and needs to find the perfect apartment home - conduct customized tours and options to review

Requirements

• High-energy and hardworking with an ambitious spirit
• Warm and friendly with strong customer service skills
• Professional verbal and written communication skills
• Strong teamwork and listening skills
• Goal-oriented with a fixer mentality
• Organized and detailed
• Knowledge of online marketing
• Previous customer service experience is required
• Comfortable with social media and cell phone app usage
• Minimum of a high school diploma, Bachelor’s degree preferred
• Experience with Yardi Voyager 7 and RentCafe a plus

Benefits and Perks

• Salary: $23-25 per hour, plus commission and bonus
• Competitive benefits and great perks
• Team Members receive a competitive 401k match, paid parental leave, paid time off, and a 100% company-paid medical plan option