Resident Care Manager

About Us

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE

$24.99 - $26.30 Per Hour

BENEFITS

VOALA offers competitive medical, dental, vision and retirement benefits.

Job Summary And Purpose

The Resident Care Manager I advocates for residents and provides intensive care and intensive case management services to eligible clients, meeting participants at least weekly. The Resident Care Manager is the primary point of contact to coordinate services and care for assigned clients. Each Resident Care Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

Duties And Responsibilities

• Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate.
• Assess barriers facing the clients and develop a case plan.
• Coordinate individualized planning with clients to meet short- and long-term needs.
• Provide service linkages and support systems to ensure identified needs are met.
• Congnates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.
• The Resident Care Manager I shall coordinate the participant’s care in collaboration with the participant, and all members of the participant’s care team (e.g., primary care physician, mental health service provider, substance use disorder service provider, ECM providers, housing navigators, street outreach case managers, family members, etc.) and support the day-to-day operations of the Community by performing the following duties:
• Works with Community Property Management to provide service linkages and support systems to residents to assure individual needs are met
• Maintains daily contact to identify new and ongoing service needs
• Coordinates access to supportive services including, but not limited to, health services, medical appointments, and crisis intervention, as needed

ESSENTIAL DUTIES

Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.

• Assessment: through individual meetings on a regular basis and as part of Intensive Case Management team develop a detailed plan of action to meet the clients needs and find the necessary resources to meet client goals
• Coaching and Social Support – accompany participants to activities and services
• Congnates Case Management as part of team, connecting participants to appropriate services
• Advocacy for participants before other agencies/community settings
• Capacity Building – motivate participant progress
• Congnates the participant’s care in collaboration with the participant, and all members of the participant’s care team

OTHER DUTIES AS REQUIRED AND MAY BE SUBJECT TO CHANGE

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

QUALIFICATIONS

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

REQUIREMENTS

• Bachelor's degree in Social Work, Mental Health or other related discipline, OR Two (2) years of experience providing direct mental health services or ICMS

PREFERRED QUALIFICATIONS

• Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field)
• HMIS Navigation

Equal Opportunity Employer

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.